Rik Handy Email & Phone Number

Washington, Dc, Us

Washington, Dc & Charleston, Sc

Responsible for overseeing branch operations in Washington, D.C., and Charleston, SC, while leading the Sales & Service strategy for our organization. Dedicated to enhancing member experiences through personalized service, innovative solutions, and consistent engagement. Focused on driving sales growth and developing high-performing, empowered teams. Actively engage with our largest SEG to strengthen our partnership. Represent the credit union in local communities and serve members both locally and worldwide.

Charleston, South Carolina

Manage daily operations/functionality of a branch. Ensure effective communication, consistent practice and proper administrations of procedures/policies are followed. Manage business needs of members, by cross-selling appropriate credit union services /products and training team on various tactics to meet branch goals. Foster an environment, in which members enjoy high levels of service and staff members are motivated to deliver top performance.

New Castle, Delaware

Focused to ensure that effective customer service is provided to high net worth clientele. Extensive knowledge on client products/services to build relationships and recognize business growth opportunities. Strive to continuously improve end-to-end processes, procedures and operational platforms to consistently exceed clients’ needs and expectations.

Dover, Delaware

Promoted to junior-level management position, accountable for operations within Teller department. Devise and implement innovation by conducting effective staff meetings to inform team of changes with policies/procedures, build stronger team relations and to create incentives to build employee morale and high productivity. Consider business needs and scheduled accordingly, to effectively serve members. Develop assessments to evaluate the knowledge retained from training and identify areas for development of team members.

Dover, Delaware

Directed daily operations for retail store; including general office administration, phone monitoring, basic correspondence and computer operations. Supervise a staff of customer service representatives and provide work schedules based on employee availability. Train new hires on policies/ procedure, conduct drawer verification/ audits for daily deposits to bank.