Rikkilynn Hale Email & Phone Number

Redding, California, United States

- Provide general and technical support to staff for Aeries via phone and email.- Audit Aeries data for discrepancies to maintain accurate student records.- Responsible for reviewing and updating student/district data in CALPADS.- Closely monitor sites progress during testing and provide support as needed.- Work with software/testing vendors to troubleshoot and resolve issues.- Assist staff with gathering data for grants and state/federal mandated reports.- Prepare data files for electronic transmission to state and education agencies.- Manage user permissions for Aeries, online curriculum and testing systems.- Analyze data to identify trends and provide data supported recommendations.- Prepare training guides, presentations and supports for site/district staff.

Redding, California, United States

- Review and process free and reduced meal applications in NutriKids.- Utilize data from CALPADS and the County to directly certify students.- Input FRE records in Aeries to reflect LO/DC changes in eligibility.- Extract student data from Aeries to update student records in NutriKids.- Work with application systems technician to audit Aeries/NutriKids data.- Assist lead cooks with post import account adjustments in NutriKids.- Audit funds collected by sites for errors and prepare daily bank deposits.- Reconcile cafeteria funds bank statements to ensure accurate accounting.- Utilize reports in NutriKids to prepare monthly reimbursement claims.- Work with account clerk/accounts payable to file monthly sales and use taxes.- Complete annual application verification and submit results in CNIPS.- Finalize and submit annual FIT, Pesticide Use Report and Safety Incentive.- Prepare agendas and handouts for M&O and safety committee meetings.- Manage and assign user access permission for MyTechDesk software.- Research purchases/payments posted to accounts payable within Escape.- Review vendor invoices and breakdown balance due by account code.- Responsible for establishing and updating alarm codes for district staff.

Redding, California, United States

- Cold call local businesses to obtain new merchant services relationships.- Responsible for assisting new customers through the application process.- Work with prospective customers to select the most appropriate service.- Review competitor’s merchant statements and prepare rate comparisons.- Assist customers with billing questions and provide technical support.- Coordinate with service technicians to schedule equipment installations.- Educate new merchants on the laws pertaining to cardholder security.- Serve as a relationship manager to improve customer loyalty/retention.

Redding, California, United States

- Analyze internal processes to improve overall department efficiency.- Update training materials to reflect changes in processes and policies.- Lead formal training classes to familiarize new hires with internal system.- Work one-on-one with each new hire to provide hands-on job training.- Answer inbound customer calls utilizing a multi-line phone system.- Assist customers with designing and troubleshooting wedding websites.- Responsible for providing technical support for GiftRegistry360 website.- Advise customers of internal processing times and estimated transit time.- Review photos of defective/incorrect products for quality control.- Process return merchandise authorization requests and replacements.- Correspond with customers via e-mail to resolve outstanding issues.- Communicate policies and available options to escalated customers.

Master Of Business Administration

Bachelor Of Science Business Administration, Marketing

- Magna Cum Laude - Golden Key International Honour Society - Beta Gamma Sigma International Honor Society - Phi Kappa Phi Honor Society