I work directly with the manufacturers and integrators of the Audio / Video and Home Automation Industry to help shape a better tomorrow for everyone. Keeping a focus on technology and my eye on design makes for a successful combination. Sharing this with my customers helps them deliver solutions to their clients and creates a winning relationship for all parties.

Sales Representative serving Kansas and western Missouri. Worked closely with dealers to insure their businesses succeed and they provide the solutions their clients expect.

-Coordinate with the dealer network to aid with system design and procurement of necessary equipment.-Support outside Manufacturer Representatives with dealer communications and product technologies.-Coordinate and deliver product training classes for certified dealer network. -Research new products and execute product introduction via presentation, training, demonstration and marketing.-Process dealer purchase orders and ensure proper specifications to prevent delayed installs and poor system performance.-Serve as liaison between vendors and account buyers and owners by assisting in management, sale and implementation.-Evaluate potential new accounts for vendors and determine sales potential to benefit all parties involved.

-Outside sales of integrated audiovisual systems for the commercial market.-Designed a myriad of system solutions including house of worship, sports stadium, auditorium, public address, call center, board room, training room and many more.-Developed new clients as well as maintained relations with existing accounts with needs analysis and system growth.Performed design services, design presentation and client training for all accounts ranging from individuals to committees.-Served as the initial contact for customer service after the sale and provided first tier troubleshooting.-Developed company’s service contract program and negotiated contract terms with clients.-Planned company participation in regional trade show to demonstrate solutions and products to potential accounts.-Technical support for LAN and general computer maintenance.

-Field Replacement Unit (FRU) Supervisor: Team leader and maintained direct contact with vendors around the world for the return of defective OEM desktop and notebook computer components.-Weekly reporting of FRU progress and results to all levels of corporate management within SONY Computer Entertainment.-Public relations with customers in a face-to-face environment and negotiate solutions to meet their needs.-Support technicians with component level repairs and ensure they have the tools and support necessary.-Operations and administrative activities associated with the receipt, processing and repair of SONY Consumer products.-Customer education regarding new product and product installation/hook-up.