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Rik Reppe personal email
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I break things to make things. I have been, throughout my career, a change agent. That means when companies have needed someone to come in and help them see the future that should be they call me. As we move into the Digital Experience Age and companies find they need a new vision, a new experiential strategy and new culture, organization, and operating models...they call me. I’ve learned some things in the process:You can’t make it until you break it: there is no such thing as a safe transformation. I have spent my career helping clients break what they have so they can build what they need. Experiences have value: whether it’s customers or employees, experiences have value. I take this amorphous thing called “experience” and find first-order economic impacts. Winning technology has a winning experience: the technology innovations that win the day are those that have a great user experience design incorporated into them. Design Thinking is the wave of the future: With the ubiquity of digital enablers and the coming of age of the digital natives, design thinking must be put into the mix as a needed counterbalance. Along the way I’ve done a few things…Built teams - by identifying talent internally and seeking it out externally I have built multiple teams, large and small, to address a wide array of business challengesCreated the vision - from safe strategies to deliver incremental value to complete reframing of the vision and mission of an organization so it can truly transformFound the money - faster: I have built successful businesses by finding the opportunities that were being missed and getting to them faster, better, cheaperChanged the culture - I have taken moribund, old-school businesses into the digital age by changing the culture of the organization to enable innovation.Found Next: I apply the creativity of design thinking with the rigor of advanced analytics to find the next business opportunity.
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Vp - DigitalAcquis Cortico-X Feb 2022 - Present -
Adjunct Professor - Digital InnovationUniversity Of Southern California - Marshall School Of Business Aug 2020 - PresentLos Angeles, Ca, UsDigital Innovation for the Global Enterprise. Breaking innovation up into value, feasibility and desirability student teams work with real clients on a digital innovation innovation plan. -
The AlchemistExperience Alchemists Jun 2020 - Feb 2022We are a community of independent talent with tremendous depth of experience in all things Experience Strategy, Design and Delivery -
AdvisorChemdirect, Inc. Nov 2019 - Jun 2020Green Bay, Wisconsin, Us -
West Coast Leader - Pwc'S Experience CenterPwc Jan 2017 - Oct 2019GbWith success in the Eastern and Central regions of the country, PwC's Experience Center tapped me to open and run our West Coast EC. In this role, along with the basic EC capabilities, I was afforded the opportunity to build out our market differentiators within the digital space: bringing digital components into physical environments to fundamentally change the environment; the consumption of services provided by AI, V/A/MR, RPA, robotics, etc; playing a role in the development of PwC's Business/eXperience/Technology (BXT) method of working; and workplace of the future. -
Founding Partner - Pwc'S Experience CenterPwc Sep 2014 - Dec 2017GbAlong with leading PwC's Customer Experience practice globally, I was given the opportunity to be on of five founding partners for our hybrid Agency-Consultancy, PwC's Experience Center. In this role I helped integrate the capabilities of a leading digital creative agency with PwC's existing customer experience practice. This allowed me to be on the ground floor of the firm's foray into creating entirely new service offerings that allowed us to apply the experience strategy rigor of a consultancy with the creativity and imagination of a digital agency.
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Global Leader -Customer ExperiencePwc Jul 2014 - Feb 2017GbAs the Global Leader of PwC's Customer Experience Practice I led the firm's efforts in standardizing our approach to developing customer experience strategies to provide greater ability to serve our clients across the PwC network of firms. In this role I led a team of 1000+ professionals worldwide. My team created a network wide methodology, approach, and set of tools (journey mapping, persona development, analytics and strategy briefs).
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Us Leader - Customer ExperiencePwc Nov 2010 - Jul 2014GbArriving via an acquisition, I was offered the opportunity to help PwC design, build and run its US customer experience practice. This included recruiting and training a team of 100+ at its peak and then coordinating across the firm as we expanded the practice across multiple business units. I was a creator and leader of PwC's offering to place a value on experience in general and customer interaction points in particular.
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Director Customer Experience & Customer AnalyticsDiamond Management & Technology Consultants Sep 2006 - Nov 2010Chicago, Il, UsAt Diamond, I was a leader of our customer experience & analytics practice. I developed Diamond's approach to placing hard economic value on the amorphous thing called "experience", and built out our quantitative and qualitative research capabilities for digital strategies working in industries as far flung as security, insurance and airlines.
Rik Reppe Skills
Rik Reppe Education Details
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University Of ArizonaEconomics -
University Of Southern CaliforniaTheatre/Theater
Frequently Asked Questions about Rik Reppe
What company does Rik Reppe work for?
Rik Reppe works for Acquis Cortico-X
What is Rik Reppe's role at the current company?
Rik Reppe's current role is VP - Innovation and other weird stuff.
What is Rik Reppe's email address?
Rik Reppe's email address is ri****@****ppe.com
What is Rik Reppe's direct phone number?
Rik Reppe's direct phone number is +161230*****
What schools did Rik Reppe attend?
Rik Reppe attended University Of Arizona, University Of Southern California.
What are some of Rik Reppe's interests?
Rik Reppe has interest in Blogs, Design, Domain Names, Web Applications.
What skills is Rik Reppe known for?
Rik Reppe has skills like Customer Experience, Business Strategy, Market Research, Market Analysis, Marketing Strategy, Competitive Analysis, Management Consulting, Segmentation, Strategy, Business Analysis, Strategic Planning, Start Ups.
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