Rik Sauer Email & Phone Number

Redwood City, California, Us

Palo Alto, California, Us

This position is very high profile and fast paced. I support 3 buildings and am the primary support tech. for Finance, Risk Management, Marketing and Professional Billing Services. I also back up the team at the Hospital when staff gets low or volume gets high, and also cover some Lab support.

Managed the daily operations of Windows 7 deployment depot. Created processes that increased depot output by 30 percent, based on monthly output. Updating asset management system to reflect work performed. Investigate and troubleshoot applications, operating system, and peripheral errors. Provision and deploy new desktops, laptops, and servers for internal customers. Maintain current knowledge of relevant hardware and software applications as assigned. Image new desktop hardware and replace or upgrade legacy hardware. Collaborating with teammates to identify process improvements. System backups and data recovery. Collaborating with teammates to identify process improvements.

Sunnyvale, Ca, Us

Provide end-user desktop support in a mixed OS environment (MAC, Windows, Linux).Research and recommend new desktop technologies and applications.Test new applications and operating systems for compatibility.Investigate and troubleshoot applications, operating system, and peripheral errors.Provision new desktops, laptops, and servers for internal customers.Maintain current knowledge of relevant hardware and software applications as assigned.Image new desktop hardware and replace or upgrade legacy hardware.

Actively process service requests for support using Remedy Incident Management System.Primary contact for all corporate Printer and Copier service issues.Create and Administer user domain accounts and GPO with Active Directory.Install, set up and test new hardware and software applications.Provision new desktops, laptops, and servers for internal customers.Maintain current knowledge of relevant hardware and software applications as assigned.Assist with Mobility requests and issue peripheral replacements as required.

Respond to and provide accurate and creative solutions to customer requests for support via telephone, e-mail, or walk-up.Build knowledge base by creating new documentation that describes technical fixes.Provision and configure printers, client drivers.Create Exchange and Blackberry accounts.Install, set up and test new hardware and software applications.Maintain current knowledge of relevant hardware and software applications as assigned.Installation of all software patches and antivirus updates.

Focal point for communication and escalation amongst supervisors, technicians, Engineering and Internet Operations.Implementation and support for production printing hardware and software systems.Configuration and troubleshooting of complex hardware, custom built applications, storage, configuration management and general automation.Provide configuration and troubleshooting for desktop/laptops, Blackberry, desk phones, and PC peripherals.Account creation/modification within Windows Active Directory/Microsoft Exchange.Utilize patch management to ensure PC hardware is current.Track and maintain internal assets and inventory.

Perform project management of IT initiatives. Ensure timely and accurate delivery of technology products and services. Manage multiple areas of technology and multiple departments. Oversee hiring, staffing, training, disciplining and performance appraisals. Preparation and management of operating and capital budgets. Oversee new system facilitation, current system enhancements. Manage internal/external application upgrades. Define and improve all system and network operations processes. Negotiate contracts with manufacturers for all software, hardware and consulting services. Create strategic goals and convert to easily implemented plans. Manage external vendor's relationships and services. Support executive staff and board members including desktop & wireless email client issues and setting up home networks.; Provide desktop systems and application support to corporate staff worldwide. Image and deploy laptops and workstations for new users. Troubleshoot software problems and any hardware issues on computers and peripherals. Create group policies and login scripts. Support and maintain corporate telecom system. Install and upgrade software/hardware. Provide Audio/Visual and computer support at company offsites. Support wireless equipment such as APs, routers, and wireless NICs.

San Jose, Ca, Us

Direct the development, implementation and administration of all IT. Perform project management of IT initiatives. Ensure timely and accurate delivery of technology products and services. Manage multiple areas of technology and multiple departments. Oversee hiring, staffing, training, disciplining and performance appraisals. Preparation and management of operating and capital budgets. Oversee new system facilitation, current system enhancements. Manage internal/external application upgrades. Define and improve all system and network operations processes. Negotiate contracts with manufacturers for all software, hardware and consulting services. Create strategic goals and convert to easily implemented plans. Manage external vendor's relationships and services. Support executive staff and board members including desktop & wireless email client issues and setting up home networks.; Provide desktop systems and application support to corporate staff worldwide.Image and deploy laptops and workstations for new users.Troubleshoot software problems and any hardware issues on computers and peripherals.Create group policies and login scripts.Support and maintain corporate telecom system.Install and upgrade software/hardware.Provide Audio/Visual and computer support at company offsites.Support wireless equipment such as APs, routers, and wireless NICs.

Providing desktop support on Macs and PCs.Creating images using Ghost and deploying laptops.Setting up network and local printers.Troubleshooting software/hardware issues.Installing and upgrading software/hardware.Supporting PDAs.

Asee, Electronics Engineering

Education record

Still Working On It, Network Engineering-Csne