Riku Riskaja Email & Phone Number

Helsinki Metropolitan Area

• Respond to Customer questions at Nordics (Finland & Sweden, Norway), handle any objections and pass on customer feedback to other departments via Service Desk application• To solve problems in co-operation with other Autovista Group teams to ensure thatservices are running as agreed, valuation reporting tools handling and customer support• To monitor Service Desk weekly/monthly operational alerts and identify any issues thatarise to relevant customers or stakeholders• To update and ensure accuracy of customer and details in CRM system• To maintain and monitor Service Desk tickets on a daily basis to ensure promptresponse and customer service• To create, update and maintain operational instructions to ensure relevance and ease ofunderstanding and adapting by all stakeholders, also training arrangements to customers and help customers with SSM issues and other application daily use and car valuation process success• Training users to use the company's products and making the most of the company's applicationsin a possible way• Prioritizing P1 events and giving instructions to the business in customer responses andin updates• Support the business in testing new products, product improvements or data sets andin commissioning

Espoo

Autovista Oy have produced unique information services and electronic tools for the automotive sales market over 30 years, fast becoming Finland’s most influential sales partner in the automotive business. In January 2011, we were bought by Europe’s leading provider of data, Autovista Group. We offer solutions and business intelligence for the automotive industry around the world.Duties and main tasks: Sales, customer experience development, customer development, process development, BI- tools training, reporting tools and project management, Outbound campaigns.

Nesenta produce contact center services, sales and customer service follow-up services and training to support these services.I was responsible for the overall Nesenta Sales Services and Market Research - business unit. I built the business as a whole of services including sales strategy, target group planning, service content, production and profitability assessments. Our services in this research business district consisted of market research, customer service and customer experience researches, web-response researches, mystery shopping / test transaction researches, price monitoring and promotion measures.I was responsible for the sales, as well as production unit. I was responsible for the production network, consisting of more than 100 human resources, as well as a number of subcontractor partners. Product and service development, as well as target setting and monitoring the quality of services, included to my duties, as well as the top management team work.In addition, I was significantly involved in service development, including both field service concept development and customer-specific development of the monitoring service reporting application technology.I managed to bring the company long-term customers, who were its areas of significant and well-known retail traders, wholesalers, food industry, manufacturers and service companies.The clients I acquired for the company: Bestseller, Bruce Campbell, Carlson, Cederroth, Expert, Fiskars Brands Finland, Hartwall, Honkarakenne, HopLop, IF, Innohome, Kemira Growhow (nowadays Yara), Kotipizza, Lassila & Tikanoja, Lejos, LänsiAuto, Maxit, Rautakesko, Scribona (nowadays Tech Data), Servaali, Snellman, Stark, Stockmann, Tradeka/Suomen Lähikauppa, Tarkett, TeliaSonera, Tuko Logistis, Valio.

Motoral offers specialty retail chains and individual companies, as well as vehicle manufacturers of a comprehensive range of products, high delivery capability and speed, as well as comprehensive services for technical support, technical documentation and a range of solutions, as well as the customer's own sales and production operations relating to the implementation of solutions areas.(Heavy Duty vehicle chassis parts and accessories)My responsibility was the sales and marketing of the free automobile spare parts trade chains and private parts movements. Responsibilities included spare parts and accessories purchases from foreign suppliers, pricing, selection and storage management, campaigns, sales support, technical support, product training and complaints handling.

Master Of Business Administration - Mba, Business Development, Yamk, Master'S Degree

Bachelor Of Business Administration - Bba, Tradenomi, International Business, Bachelor'S Degree