Rik Vleugels Email & Phone Number

Almere, FL, NL

Almere, Flevoland, Netherlands

Haarlem, Noord-Holland, Nederland

🚀 Transitioned to TeleknowledgeAfter gaining extensive experience with Teleknowledge Connect during my tenure at Yource, I made the transition to Teleknowledge, the company behind this innovative call center software, to further expand my expertise.💼 Role: Application EngineerIn this role, I specialized in bridging operational needs and technical.

Almere, Flevoland, Nederland

💼 Development Lead During a Major Benelux MergerAmid the merger of five companies in the Benelux region, including PCS within Yource, I transitioned from my role as an Implementation Consultant to Development Lead. This pivotal role enabled me to drive significant improvements in data landscape optimization and the consolidation of internal.

Almere, Flevoland, Nederland

💼 Implementation Consultant at PCS (Part of Yource)In my role at PCS, I oversee end-to-end client implementations and drive process optimization initiatives, ensuring streamlined and efficient operations. By combining technical expertise with project management skills, I deliver tailored solutions that meet client needs and exceed expectations.Core.

Amstelveen, Noord-Holland, Nederland

💼 Support & Test Manager at SpeakIntelligenceOn January 1, 2018, I transitioned from my role at MCXess B.V. to the newly established SpeakIntelligence, taking on an enhanced role as Support & Test Manager.In this capacity, I built upon my prior responsibilities while embracing new challenges to drive operational excellence and customer satisfaction.Key.

Amstelveen, Noord-Holland, Nederland

💼 System Engineer at MCXess (a SpeakIntelligence Company)As a System Engineer at MCXess, I played a pivotal role in delivering seamless second-line support via email and phone, while ensuring the optimal functionality and performance of our in-house IVR application, MCIN. My contributions spanned technical expertise, client-focused solutions, and.

Almere, Flevoland, Nederland

💼 At Unamic/HCN in Almere, I served as a Project Engineer, managing key technical and client-focused initiatives for prominent clients such as KPN, Hi, and Marktplaats. My role combined technical expertise with proactive client engagement, ensuring seamless project execution and exceptional service delivery.Key Responsibilities:- Scripting and Development.

Amsterdam, Noord-Holland, Nederland

📊 Business Information Analyst – SEH DepartmentAs a Business Information Analyst, I led a pivotal project within the Emergency Department (SEH), focusing on Knowledge and Information Management to optimize emergency room processes. This initiative was a key component of the "Toonaangevend Gastvrij in de Versnelling (TGV)" research led by Mr. P.G.J. Bocxe.

Hbo, Informatica, Bachelor Of Information And Communication Technology

🎓 Bachelor's Degree in Information and Communication Technology 📌 Specialization: Knowledge and Information Management (KIM) 💡 Focus: This.

Mbo, Niv 4, Netwerkbeheer

💻 System Administration and IT Management 📌 Responsibilities: - Managing, securing, and maintaining automated information systems.