Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. Assist and troubleshoot end user's hardware, software, storage and network issues as they arise. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop… Show more Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. Assist and troubleshoot end user's hardware, software, storage and network issues as they arise. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Perform data backups, Window XP to Window7 Operation System Migrations, Software Installations, and data restores. Show less

Under general supervision, perform duties related to the operation of a communications center involving incoming communication for emergency and non-emergency assistance; dispatching necessary units using a computer aided Dispatch system; operates CCURE Security System; answer phones and provide customer service for all Dana employees and patients.

Performed software and hardware installation, analysis and data tests for major clients including Toys R Us. Responsibilities included preparation of test deliverables (TP, QAC, and TR), regression testing and other functional tests, and defect reporting. Experience working with POS equipment such as registers, pin pads, hand-held and flatbed scanners. Responsibilities included traveling individually throughout Toys R US and Baby R Us stores in New Jersey Performing POS system installations… Show more Performed software and hardware installation, analysis and data tests for major clients including Toys R Us. Responsibilities included preparation of test deliverables (TP, QAC, and TR), regression testing and other functional tests, and defect reporting. Experience working with POS equipment such as registers, pin pads, hand-held and flatbed scanners. Responsibilities included traveling individually throughout Toys R US and Baby R Us stores in New Jersey Performing POS system installations and upgrades. Show less

Joined an IT consulting company located in India and participated in a six-month to 1 year training program. First half of the training consisted of in class session on Basic C programming, and using SQL for database management aspect. Second half of the training involved training in visual Basic .NET, C-Sharp and getting exposure to the global delivery model.

As Cooperative Education student at Drexel University, spent academic year analyzing internal databases and recommending changes to improve functionality; developed customer intake system resulting in an 80% increase in customer satisfaction; improved invoicing and other systems.

Installed power supplies in computer cases; assisted clients with computer purchase decisions.