Rick Stewart Email & Phone Number

Wichita, Kansas, United States

El Dorado, KS

Do everything.

El Dorado, KS

Monitor wireless network and resolve incidents.

El Dorado, Kansas, United States

Supervised inmates to prevent altercations, intimidation, undesirable or illegal acts, interceded when necessary, and to ensure the safety of the facility, other Correctional staff and the inmates.Maintained accurate count and current location of all inmates.Completed and maintained required records, logs and reports.Performed cell and body searches as.

· Responded to requests for support by client end-users, other support staff, and vendors using strong customer service and communication skills.· Remote administration and troubleshooting of Microsoft Windows Server solutions for Active Directory, DNS, DHCP, Exchange, and Office 365.· Administer and troubleshoot virtualization environments for both.

Wichita, Kansas Area

• Manage client relationships
• Monitoring & Manage network & telephony service requests
• Collating incidents related to the same problem
• Performing trend analysis on resolved and open incidents on a regular basis
• Participating in root cause analysis on network and telephony incidents
• Monitoring and managing client assigned Resolver Groups to ensure timely and efficient problem determination, resolution and communication of network and telephony Incidents between client and customer service providers

Closely managed dozens of projects at a time for my clients.Identified client goals and exact needs to build a solution/timeline/budget.Worked closely with principles to ensure project deliverables were on time and on budget.Managed the communication flow by providing proper and on-time information.Managed projects across a broad range of clients and.

Wichita, KS

Managed over 100 day shift employees throughout all areas of the store.Worked with store and district management to achieve my area's financial goals.Led my teams to improve personal and team efficiency.Developed plans for training food safety in accordance with city, state and federal agencies. Coordinated Thanksgiving, Christmas and other parties for.

* I managed 22 Field Service Technicians across Ohio, West Virginia, Indiana and Kentucky covering over 400 offices.* My team's responsibility includes: the repair/replacement of all technology in H&R Block tax offices, H&R Block Small Business Services offices and H&R Block regional and district administrative offices. I also engage local contractors to.

* As a Desktop Support Specialist I was moved to where I could assist the team the most over a period of 2 years: I handled all the supoprt in our call center, depot and warehouse (over 200 computers): I worked with teammates to cover the support needs of our development and hardware IT staff and I trained new team members.* I was the SharePoint.

* I handled internal IT support needs for a broad range of employees and contractors.* I developed scripts and web apps to decrease my call time and shared these with my team. My average call time went from 11 minutes to 4 minutes. Many of my team-mates used my tool to their advantage as well.

* As a Field Technician for NCR I had to troubleshoot issues with Point of Sale systems for both small local vendors and large international corporations.* I was promoted to Team Lead for the Kansas City area. In this role I assisted the manager in coordinating the labor needs for our coverage area and participating in conference calls with my manager.

• Was in charge of nightly backup jobs.
• Created new process for backup jobs – reducing time and cost.
• First contact for file/connectivity issues.
• Increased companies’ security awareness.
• Helped security team identify weak points in the network.

The only Air-Assault, M.O.U.T. trained cook in the 5th Army!