Do everything.

Monitor wireless network and resolve incidents.

Supervised inmates to prevent altercations, intimidation, undesirable or illegal acts, interceded when necessary, and to ensure the safety of the facility, other Correctional staff and the inmates.Maintained accurate count and current location of all inmates.Completed and maintained required records, logs and reports.Performed cell and body searches as required.Ensured safe, secure and orderly movement of inmates throughout the facility.Performed security and safety checks and adhered to facility security procedures.Ensured, to the limit of authority possible, that inmate rights are observed-and that they are treated according to policy.Supervises inmate work crews.Acquired knowledge of all emergency plans and procedures and maintained emergency equipment.Learned all laws and regulations regarding inmates, their property and religious rights and privledges.

· Responded to requests for support by client end-users, other support staff, and vendors using strong customer service and communication skills.· Remote administration and troubleshooting of Microsoft Windows Server solutions for Active Directory, DNS, DHCP, Exchange, and Office 365.· Administer and troubleshoot virtualization environments for both Microsoft HyperV and VMWare.· Use industry standard concepts to administer and troubleshoot SAN and NAS technology using iSCSI.· Provide administration support for Microsoft server roles such as DFS & File servers, print services, terminal services, Application Services, IIS, and Network Policy and Access Services.· Provide support for enterprise level Antivirus solutions.· Utilize enterprise level ticket and monitoring system following best practice documentation, escalation and client processes to maintain consistent high level of support.· Manage ticket workflow process from start to finish engaging proper resources including higher level support staff, customer contacts, and 3rd party vendors.· Perform maintenance tasks including patch management, software and firmware updates, server and network hardware reboots, disk expansions, and other tasks as assigned.· Aid in the support of network support for LAN, WAN, switching, routing, firewalls, and wireless access points.· Maintain strong communication and customer service skills while maintaining a professional demeanor.

•Manage client relationships •Monitoring & Manage network & telephony service requests •Collating incidents related to the same problem •Performing trend analysis on resolved and open incidents on a regular basis •Participating in root cause analysis on network and telephony incidents •Monitoring and managing client assigned Resolver Groups to ensure timely and efficient problem determination, resolution and communication of network and telephony Incidents between client and customer service providers •Notifying Client resolver groups of incidents that are in jeopardy of missing service level agreements.

Closely managed dozens of projects at a time for my clients.Identified client goals and exact needs to build a solution/timeline/budget.Worked closely with principles to ensure project deliverables were on time and on budget.Managed the communication flow by providing proper and on-time information.Managed projects across a broad range of clients and jobs.Managed multiple emergency projects at a time.Worked closely with POCs to ensure project satisfaction.

Managed over 100 day shift employees throughout all areas of the store.Worked with store and district management to achieve my area's financial goals.Led my teams to improve personal and team efficiency.Developed plans for training food safety in accordance with city, state and federal agencies. Coordinated Thanksgiving, Christmas and other parties for 300+ employees across all shifts. Managed a “Market” store as the single manager on-site.

* I managed 22 Field Service Technicians across Ohio, West Virginia, Indiana and Kentucky covering over 400 offices.* My team's responsibility includes: the repair/replacement of all technology in H&R Block tax offices, H&R Block Small Business Services offices and H&R Block regional and district administrative offices. I also engage local contractors to upgrade the low voltage cabling in my offices.* As the Field Technology manager covering two regions, I was in charge of maintaining two separate labor, travel and IT replacement budgets.* With such large coverage area, I frequently traveled to cover labor outages, visit offices, coach direct reports and assess the state of IT in my offices.* I worked directly with 24 district managers in my regions to ensure IT readiness and compliance. I also assisted them in maintaining physical and data security of sensitive client and corporate information.* I have been on several national councils representing my team in a variety of IT capacities. I have been tasked with special projects to increase productivity in my team and my leaders' teams.

* As a Desktop Support Specialist I was moved to where I could assist the team the most over a period of 2 years: I handled all the supoprt in our call center, depot and warehouse (over 200 computers): I worked with teammates to cover the support needs of our development and hardware IT staff and I trained new team members.* I was the SharePoint Administrator for the internal H&R Block SharePoint sites. In this role I handled all issues relating to the day to day server-side administration of 100+ separate SharePoint root sites.* I received many accolades for my knowledge and the personal level of support I gave each and every client.

* I handled internal IT support needs for a broad range of employees and contractors.* I developed scripts and web apps to decrease my call time and shared these with my team. My average call time went from 11 minutes to 4 minutes. Many of my team-mates used my tool to their advantage as well.

* As a Field Technician for NCR I had to troubleshoot issues with Point of Sale systems for both small local vendors and large international corporations.* I was promoted to Team Lead for the Kansas City area. In this role I assisted the manager in coordinating the labor needs for our coverage area and participating in conference calls with my manager.

• Was in charge of nightly backup jobs.• Created new process for backup jobs – reducing time and cost.• First contact for file/connectivity issues.• Increased companies’ security awareness.• Helped security team identify weak points in the network.

The only Air-Assault, M.O.U.T. trained cook in the 5th Army!