Rildo Faria Ribeiro Email and Phone Number
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My mission at MakeOne is to explore the "relationship" aspect in different approaches: internally between areas, between commercial and service partners and also the relationship with customers. This function seeks to explore, refine and improve management aspects, with a special focus on the service structure, leveraging new service offerings for MakeOne.Between 2015-2019 I was responsible, at VERITAS Consulting, to manage the RESIDENTS at Brazil (NBU, Storage Foundation, InfoScale and Enterprise Vault) with a recognized add value for the customers, my team and also for internal areas of VERITAS. 4 years with revenue quota over achieved ! I had the opportunity to work with wonderful people, keeping special memories from your professionalism, your teamwork and your friendship. No doubt that Veritas has represented to me an incredible professional and personal opportunity. Before that, very good experiences at IBM, COMPAQ, Corning Brazil and at 'old' CA (known as Computer Associates), where I worked for 17 years, being responsible for many groups as Customer Advocacy (where I’ve had the responsibility for championing a culture of optimal customer service and continuous process improvement throughout the company, leading to the highest levels of customer satisfaction, loyalty and retention, supporting/developing the Customer Reference structure in LA), working also in various roles including Technical Support, Technical Support Manager, Pre Sales Manager, Services Manager, Divisional Quality Manager, Customer Advocacy Manager and more recently Customer Portfolio Manager. At my last position at IBM (2012 - 2014), I acted as a Project Executive. My degree is at Bachelor of Computer Science from UMC (São Paulo / Brazil) with a MBA in Business Administration from the Getúlio Vargas Foundation (São Paulo / Brazil).
Makeone
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- Employees:
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Gerente De Relacionamento And Gestão De ServiçosMakeoneState Of São Paulo, Brazil
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Gerente De Relacionamento & Gestão De ServiçosMakeone Nov 2021 - PresentSão PauloIn this role, my mission is to explore the "relationship" aspect in different approaches: internally between areas, between commercial and service partners and also the relationship with customers. This function seeks to explore, refine and improve management aspects, with a special focus on the service structure, leveraging new service offerings for MakeOne.
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Consulting Manager At VeritasVeritas Technologies Llc Jun 2015 - Jul 2019Av. Dr. Chucri Zaidan, 920 6Andar - Vila Cordeiro - São Paulo / Sp Cep 04583-904For last 4 years (2015-2019) I was responsible, at VERITAS Consulting, to manage the RESIDENTS at Brazil (NBU, Storage Foundation, InfoScale and Enterprise Vault) with a recognized add value for the customers, my team and also for internal areas of VERITAS. 4 years with revenue quota over achieved ! I had the opportunity to work with wonderful people, keeping special memories from your professionalism, your teamwork and your friendship. No doubt that Veritas has represented to me an incredible professional and personal opportunity. -
Project ExecutiveIbm Oct 2012 - Feb 2014Sao PauloThis role constructs partnerships between clients, team IBM, vendors, and subcontractor organizations and manages the implementation of these partnerships to address business opportunities for the IBM Corporation. They have equally balanced skills in five key general management areas of client relationship management, consultative selling, financial/ business management, portfolio I program management and team I people management. Be the primary focal point and owner for all activities on a large complex contract. Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Responsible to build and maintain strong client relationships at all levels with the objective of being a trusted business partner. Proactively work with client to identify their business objectives, priorities and directions, critical success factors and applies this knowledge to establish and implement an Account Strategy. They translate customer requirements into formal agreements, establishing specific solutions, and leading the efforts that culminate in client acceptance of the results.They have overall responsibility for their contractual cost, schedule, and contractual deliverables. They manage IBM resources and coordinates client resources to deliver services and solutions to support the dient organization. They are recognized per business acumen by the customer set they support. -
Customer Portfolio ManagerCa Programas De Computador, Participações E Serviços Ltda. Oct 2006 - Feb 2012São Paulo Area, BrazilThis position is responsible for maintaining and growing the run rate of CA's renewal business and ensuring a satisfied customer base to build a sustainable book of business for future success in your assigned territory. Key ResponsibilitiesOwn and coordinate all aspects of the sales cycle in assigned renewal transactions. There may be defined accounts in your territory in which Account Directors manage and co-ordinate all activity. In these cases, the Portfolio Manager owns and co-ordinates sales cycles under the guidance of the AD. Work with account teams as needed to increase run rate in renewal transactions. Maintain accurate forecasts. Provide regular pipeline forecasts and business health checks to local sales management and senior Portfolio Management team members as required. Attain quota and meet CA's stated financial objectives for your assigned accounts. Maintain and expand your sales, product, territory, industry, market and competitive knowledge and skills. Obtain necessary approvals before making commitments to customers and act in the best interests of both CA and the customer at all times. Maintain the highest level of customer satisfaction within the accounts in your territory -
Director, Business ManagerCa Brazil Mar 2006 - Oct 2006São Paulo Area, BrazilThis position is responsible for maintaining and growing the run rate of CA's renewal business and ensuring a satisfied customer base to build a sustainable book of business for future success in their assigned territory. They are involved in the most difficult and complex transactions within a large territory and advise and mentor other Business Managers within it. Acts as an advisor to the Business Managers regarding the renewals business in the territory. Drive the most difficult and complex renewal transactions within your territory. Provide regular pipeline forecasts and business health checks to the Area Manager. Attain Quota. Quota will normally cover multiple regions or countries. Maintain and expand your sales, product, territory, industry, market and competitive knowledge and skills. Maintain the highest level of customer satisfaction within the accounts in your territory.
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Director, Customer AdvocacyCa Brazil Dec 1995 - Mar 2006São Paulo Area, BrazilThis position is responsible to lead a regional team of Customer Advocates to foster customer loyalty, promote and support CA strategies and is responsible for the quality of the customer experience in that region, supporting/developing the Customer Reference structure in LA during this period. Strong managerial and leadership skills;Ability to develop strong business relationships at high levels within CA and within customer sites;Ability to perform root-cause analysis to help resolve and prevent issues;Excellent customer service and follow-up skills;Strong team building skills;Excellent oral and written communication skills;Understanding of information technology and the IT industry;Ability to research and understand a customer's business, including general financial information;Ability to juggle multiple tasks/projects simultaneously;strong prioritization skills; ability to meet deadlines;Logical thinking;ability to see the big picture. Self-starter. Ability to maintain composure and work well under pressure.
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Services ManagerCa Brazil 1998 - 2000São Paulo Area, Brazil
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Technical SupportComputer Associates 1995 - 1997São Paulo Area, Brazil -
System EngineerIbm Dec 1989 - Mar 1995São Paulo Area, BrazilFrom November, 1989 to March, 1995 : customer services engineer in VSE operating systems for mainframes S/370 and S/390 and system utilities, executing installation, customization and problem determination in local.
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Technical SupportCompaq 1985 - 1986
Rildo Faria Ribeiro Skills
Rildo Faria Ribeiro Education Details
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Mba Essentials, 2003/2004
Frequently Asked Questions about Rildo Faria Ribeiro
What company does Rildo Faria Ribeiro work for?
Rildo Faria Ribeiro works for Makeone
What is Rildo Faria Ribeiro's role at the current company?
Rildo Faria Ribeiro's current role is Gerente de Relacionamento and Gestão de Serviços.
What is Rildo Faria Ribeiro's email address?
Rildo Faria Ribeiro's email address is ri****@****tas.com
What schools did Rildo Faria Ribeiro attend?
Rildo Faria Ribeiro attended Fundação Getúlio Vargas.
What skills is Rildo Faria Ribeiro known for?
Rildo Faria Ribeiro has skills like Crm, Strategy, Leadership, Team Building, Management, Solution Selling, Program Management, Sales, It Management, Sales Operations, Customer Satisfaction, Selling.
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