Global support of various wireless infrastructures, and Android mobile computing devices for Wal-Mart stores, Sam's Clubs, and Walmart DCs. Inbound phone support, trouble ticket support, and immediate pager/escalation support.Worked on various projects including assisting AT&T with a wifi upgrade to several Wal-Mart stores and Sam's Clubs.Experience with AirMagnet and Ekahau wireless heatmap survey analysis.

Analyzes orders placed on the Walmart.com website that have been intercepted for review of possible fraudulent activity. Utilizes Retail Decisions (ReD) and Avocado websites to obtain information on consumer payment information, billing/shipping/IP/email/ address information, the device used by the consumer to place the order, and telephone information to associate and link to previous fraudulent and suspicious activities. Utilizes information provided by banks and credit card companies to match with consumer placed orders to determine if information matches consumer supplied information.

Provided support over the phone for onsite FSR technicians. Remotely monitor, diagnose, and troubleshoot equipment via NetOP, VNC, Telnet, and web-based applications. Respond to critical and non-critical tickets using Remedy software. Equipment includes Cisco wireless infrastructure including LAN controllers, access points, and mobile handheld devices. Worked under indirect supervision. Dispatched FSR technicians when onsite assistance was necessary and strived to met SLA goals as outlined in contracts with clientele.

Resolves service related issues related to Cox products including but not limited to, video products, DVRs, HD, Internet and Telephone by directing customers through a series of troubleshooting steps. Educates customer on customer owned equipment such as PC, TVs, VCRs, etc. Educates customer on use of browser, use of email, changing passwords and other member services features. Assists customer with reinstalling software, modem issues, TCP/IP settings and other functions by performing detailed troubleshooting and walk through steps. Resolves problems on the first call with a minimum of transfers, truck rolls or trouble tickets. Transitionally sells/presents additional Cox products to the customer. Worked on partial commission with sales quotas to meet each month.

Global support for the Wal-Mart 2.4 GHz wireless network infrastructure system and mobile computing devices affiliated. Some Cisco IOS. Remedy trouble ticket system, War Room experience, and some shift lead work on weekends. Respond to trouble tickets. Phone support. Rollout support. Responsible for completion of firmware upgrades, and proper troubleshooting if upgrade failed. Contracted employee via GDH Consulting.

Removed old CRT monitors and replaced with dual flat panel LCD monitors. Reconfigured display adapters to work with the dual monitor layout. Contracted Employee via TAC Worldwide.

Performed basic hardware/software troubleshooting on local workstations on campus. Work study position.

Responsible for monitoring remote hardware installation of Sony NAS Backup tape drive units. Configured other servers using VNC and terminal services. Using telnet client via UNIX OS to communicate with each Wal-Mart store’s SMART system. Responsible for store completion and releasing tech on site after completion. Contracted employee via Permond Solutions Group