Riley Corpac Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Serve as representatives for Volo and its subsidiaries at facilities and bars as the main point of contact for players in adult recreational sports leagues. Check-in players, monitor venue conditions, and communicate with sponsors; track scores and enter data into the host application. Submit shift logs/incident reports on an ad hoc basis.

New York City Metropolitan Area

• Placed to drive monetization for a digital advertising and performance marketing company. Analyzed user experiences to maximize user engagement within the portfolio of 10-15 brands that generated $150K-$250K in monthly.
• Enhanced revenue in digital media advertising by analyzing client records, using email KPIs such as CTR, open rates, unsubscribe rate, eCPM, and deliverability to inform data-driven strategies for improved brand.
• Presented ad-hoc analyses based on trends, customer patterns, and business summaries using SQL Runner.
• Facilitated an increase in user engagement and a growth in revenue within the first year of employment.
• Successfully identified cost-saving opportunities, yielding a monthly reduction in operational resources.
• Addressed real-time issues and utilized Looker Dashboards to create dynamic reports and dashboards, enhancing both problem-solving and data-driven decision-making.

New York City Metropolitan Area

• Organized the wrapping, packing, moving, inspection, prepare condition reports, crate fixtures, transportation, and installation for on-site projects/jobs for a private curator across museums, galleries, and private.
• Spearheaded the transportation, packing, and installation for hundreds of pieces of artwork during transit without incident.
• Trained and supervised 7 junior staff members in art handling techniques and safety protocols.
• Drafted, executed, and maintained inventory records and tracking the movement of artwork using company database.

Greater New York City Area

• Handled inquiries and bookings from the US, Latin America, and Canada; offered prompt responses and effectivecommunication with clients in a timely and professional manner with the goal to achieve or exceed all.
• Liaising with onsite properties in London, South Africa, Kenya, Morocco, Switzerland, Spain, and British Virgin Islands to properly ensure all requests and fine details are carried out for each individual booking
• Developed a database for the Regional Sales team to track status of developing group reservation leads, resulting in 23 new-business bookings
• Acted as point person for all COVID-19-related travel interruptions and worked with affected clients to maintain 100% retention on all 2020-2021 bookings
• Stayed abreast of international travel restrictions and safety protocols that directly affected our bookings and developed actions plans for guests to ensure a seamless customer experience
• Built positive working relationships with highly regarded travel agents, tour operators, meeting and incentive programs, wedding planners, and villa companies all within luxury travel consortia networks

Greater New York City Area

• Acted as the point of reference for guests, providing knowledgeable and comprehensive information regarding directions, restaurant menus, show information, leisure activities, nightlife options, and other recreational.
• Developed a “NYC Highlights” database with extensive information regarding seasonal events and monitored all entries on a weekly basis to ensure updated postings, current pricing, and available reservations
• Built positive working relationships with a team of outside vendors and contacts to obtain guaranteed table reservations at NYC’s premier restaurants and clubs, last-minute tickets to Broadway shows and sporting.
• Offered an average of over 300 Manhattan and Brooklyn reservations to Zagat and Michelin Guide-rated restaurants in each of the first six months of employment

Greater New York City Area

Served as the primary point of contact for guests from check in to check out. Ensured room assignments to align with requests and personal preferences. Arranged for proper billing instructions/routing and processing. Maintained clear and concise communication with guests, colleagues, and other departments to certify seamless coordination of services..

Greater New York City Area

• Delivered highest quality of service using impeccable interpersonal skills to maintain the high-bar standards set by Small Luxury Hotels
• Monitored staff performance and ensured efficient Operations and adherence to facility’s policies and procedures
• Knowledge of Night Audit procedures and the Accounting aspect of Front Office Operations
• Named “Employee of the Year” during first year of employment for Outstanding Performance in Front Office and Concierge Services

Greater New York City Area

Assist with all social media on a weekly and daily basisUpdated company production reports weeklyHelped maintain and update the company websiteInput past catering events and group bookings into Delphi.FDCUpdated a more user-friendly meeting capacity grid for property events

Developed a Standard Operating Procedure for barback staff to followHeld responsible to train 5-7 new bar back staff every yearComplete weekly inventory sheets and rotating alcohol and bar supply ordersCreated weekly schedules for 10-12 barbacksWorked with outside vendors to keep an update on all bar inventoryDemonstrated the ability to keep the bar.

Certificate In Data Analytics And Data Visualization

A 24-week intensive program focused on gaining technical programming skills in Excel, VBA, Python, R, JavaScript, SQL Databases, Tableau.

Bachelor'S Degree, Hotel, Motel, And Restaurant Management