Riley Grace Email & Phone Number

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

Aurora, Ontario, Canada

A project manager as part of one of the largest accounts in the In-Store Marketing Business Sector, responsible for the successful execution of projects to the customer’s standard.Responsible for the daily coordination all communication between the customer, internal resources, and third party vendors. The project is overseen throughout the entire process, from receipt of orders to delivery to the customer.Specific tasks include preparation of paperwork for manufacturing, maintenance of customer art file database, overseeing the production process, quality inspection in production, kitting, and shipping stages, tracking job shipments, and final billing.Additionally, problem solving with the customer and brainstorming of ways to continuously improve the overall efficiency of the account are part of less structured responsibilities of the role.

Aurora, Ontario, Canada

Responsible for overall day-to-day customer service and support of the Account Management Team to ensure the effective execution of customer objectives.Daily coordination of communication between members of external and internal teams, including Account Management, Manufacturing, Call Center, and IT.Tasked with managing customer databases, including digital assets, product rate cards, and store profiles. Responsibilities also include website management, providing support with other administrative and operational functions, and other aspects of the client accounts.

Newmarket, Ontario

Promotional Execution and Merchandising - Creation and development of in-store point of sale material for promotions and pro athlete signing daysReporting - Responsible for store open and close functions including end of day cash balanceStaff Leadership - Training new staff members and helping them with problem solvingCustomer Service - Assisting customers on regular purchases, as well as custom orders from order taking through to delivery of goodsInventory Management - Monthly inventory reviews of goods on hand to assist with merchandise ordering

Scarborough, Ontario

Supported Sales Team with day-to-day activities, such as conducting market research to develop new leads, participating in departmental and inter-departmental meetings, and creating presentation slide decks for Account Executives.Specific learning throughout internship included 1-on-1 Certified Sales Professional (CSP) training from the Sales Manager, as well as attending sales calls with Account Executives to learn sales practices.Supported Customer Service department’s efforts by entering orders and purchasing materials.

Scarborough, Ontario

In graphic design, worked in ArtiosCAD, Adobe Illustrator and Photoshop to create graphic renderings of displays and packaging, pre-flight customer supplied files and review of physical proofs for approval. Responsible for the quality control of finished printed products to assure accuracy of brand colours and logos.In structural design, operated Kongsberg C-60 cutting table to produce finished goods, cut and assembled sample displays.

Aurora, Ontario

Ideation, creation and development of print and online media advertisements, promotional posters, marketing literature and new product launch material.

Bachelor Of Technology (Btech), Graphic Communications Management

Minor in Marketing Successfully graduated from Canada’s only degree-granting program for future managers in the high-tech graphic.

Certificate, Project Management

Obtained a deeper knowledge of what is required when managing successful projects, including adhering to budgets and timelines, managing.