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Over 9 Years of professional experience in network security, computer technical support, security access management, and virus removal. Highly communicative IT professional with effective problem-solving skills focused on accomplishing all assigned tasks and ensuring customer satisfaction. Known for resourcefulness and unique useful solutions.
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Network Systems TechnicianDirect Companies Aug 2021 - Jan 2023Sioux Falls, South Dakota, United StatesSupported multiple computer environments with various hardware and software configurationsConfigured, troubleshot, and set up virtual machines and Acronis backupsGained experience in configuring Fortigate, Ruckus, WatchGuard, and Meraki SwitchesTroubleshot computer issues while delivering exceptional customer serviceTroubleshot issues with servers, applications on servers, and group policy dailySet up a server out of box and installed it on site -
It EngineerFurinture Mart Usa May 2019 - May 2020Sioux Falls, South DakotaMaintained a Cisco Meraki Network and repaired issues that came from the Meraki Alert systemUtilized Vsphere, a virtual machine system, to manage and create servers.Maintained Avaya phone manager system. Added in new users and resolved issues that aroseUsed AirWatch iPad management software to set up iPads and implement programs• Distributed licenses and managed users in Office 365
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Security SpecialistSanford Health May 2015 - May 2019Stevens CenterUtilized Service Now to respond to a minimum of 25 support tickets per dayWorked in Active Directory to add users to programs and ensure that they have the appropriate access based upon their job roleCreated email and distribution groups in MS Exchange and troubleshoot issues with exchange serverCreated easy-to-follow documentation for users to troubleshoot issuesCreated more efficient methods in workflow to accomplish more tasks in a dayWorked in Epic, Matrix, US Bank and a plethora of medical programs adding access for users and determining if access is necessary for user Utilized documentation and sources to assign tickets to necessary team -
Personal System'S SpecialistSanford Health Mar 2014 - May 2015Sioux Falls, South Dakota AreaInstalled, configured, troubleshooted programs in Sanford Health networkTroubleshooted computer issues providing solutions such as installing drivers, updating software, and reimaging machinesWorked with Bitlocker encryption to make sure all devices are secure and troubleshooted encryption issuesCollaborated with other IT teams to get issues resolved for end users
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Surf Taxi CeoSurf Taxi Aug 2014 - Jan 20182904 S Prairie Ave Sioux Falls, SdCreated a business from the ground floor to meet a local needCreated a search engine optimized website with database storageResponsible for managing, leading, and directing employeesResponsible for finding and hiring effective employeesSet up and provided tools such as google voice and taxi meters for employeesAnalyzed business and marketing statistics to develop a business plan ensuring business costs were less than revenue maximizing profit
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Computer TechnicianA-I Computer Solutions Jun 2013 - Mar 2014Brookings, SdRemoved viruses from multiple different devices without having to reload the operating systemDetermined location of and removed viruses and malicious code such as FBI virus, Cryptolocker virus, trojan, malware, and rootkitRecovered data from failing hard drives utilizing a Linux BoxDeployed access points to cover a residential service areaSold computers such as Lenovo Thinkpads and Thinkcentres; researched different models of computers and peripherals; provided product recommendations to customersPreformed maintenance on laptops, towers, and other devices
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Computer TechnicianWatertown Public Schools Jun 2012 - Jun 2013Watertown, SdServiced MacBook, MacBook Pro, iPads, and various other systemsUtilized Mac server to troubleshoot user issuesWorked with Red Hat Linux to set up a Moodle serverCreated documentation to train future technicians
Riley Jensen Skills
Riley Jensen Education Details
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Computer Science -
Computer Science
Frequently Asked Questions about Riley Jensen
What is Riley Jensen's role at the current company?
Riley Jensen's current role is Network Systems Technician at Direct Companies USA.
What is Riley Jensen's email address?
Riley Jensen's email address is ja****@****dsu.edu
What is Riley Jensen's direct phone number?
Riley Jensen's direct phone number is +160599*****
What schools did Riley Jensen attend?
Riley Jensen attended Dakota State University, Dakota State University.
What are some of Riley Jensen's interests?
Riley Jensen has interest in Economic Empowerment, Politics, Environment, Education, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Riley Jensen known for?
Riley Jensen has skills like Networking, Network Security, Firewalls, Troubleshooting, Software Documentation, Public Speaking, Microsoft Word, Html, Computer Hardware, Visio.
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Riley Jensen
B.S. Software Engineering | Internship Experience | Java | C | C++ | C# | Sql | Git | Javascript | Python | Scrum Teams | Docker | Git | React | AngularMilwaukee, Wi2lowes.com, directsupply.com -
2hess.com, hess.com -
Riley Jensen
Internationally Published Model Follow Ig @Officialrileyjensen Twitter: @RileyxxxjensenManor, Tx
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