Riley Ledger Email & Phone Number

Oakville, Ontario, Canada

• Work with new and existing clients to determine and design ideal solutions for their projects
• Work with clients before and after finalizing to ensure an excellent experience from inquiry to project completion and beyond
• Problem solve with clients while maintaining TSS’s heightened quality and service standards if results do not align with what the client envisioned for their project
• Collaborate effectively with multiple personnel and departments
• Listen to colleagues actively, providing support and secondary opinions, and offering assistance when appropriate
• Help manage inventory and warehouse

Milton, Ontario, Canada

• Oversaw operations; assigned tasks to 40+ employees and monitored work activity
• Maintained safe working conditions (warehouse, MHE, PPE, social distancing, etc.)
• Ensured KPIs were met as a team and as individuals; initiated corrective actions when necessary
• Provided daily reports and feedback to upper management via excel and outlook
• Followed company CBA; worked closely and transparently with union stewards
• Responsible for payroll completion (ITR and ADP) and vacation scheduling

Mississauga, Ontario, Canada

• provided exceptional customer service, prompting many returning customers and referrals
• oversaw inventory by using SAP and ensuring physical counts matched system records
• met and/or surpassed monthly sales targets consistently
• collaborated with coworkers to optimize sales approaches and strategies

Mississauga, Ontario, Canada

• Ensured the team met daily objectives and KPI as determined by management
• Supplied and generated positive team morale and encouragement
• Trained new hires and skill coached existing employees
• Intricately involved in the rollout of a new company project/pilot
• Set up, tested new software and hardware, provided feedback to developers

Brampton, Ontario, Canada