Riley Ledger Email & Phone Number

Oakville, Ontario, Canada

• Work with new and existing clients to determine and design ideal solutions for their projects• Work with clients before and after finalizing to ensure an excellent experience from inquiry to project completion and beyond• Problem solve with clients while maintaining TSS’s heightened quality and service standards if results do not align with what the client envisioned for their project• Collaborate effectively with multiple personnel and departments• Listen to colleagues actively, providing support and secondary opinions, and offering assistance when appropriate• Help manage inventory and warehouse• Prepare and work through project details with installation team• Hands-on help with installation team when required• Willing to take on tasks outside of conventional job description• Happy and willing to contribute to bigger picture brainstorms, plans and ideas

Milton, Ontario, Canada

• Oversaw operations; assigned tasks to 40+ employees and monitored work activity• Maintained safe working conditions (warehouse, MHE, PPE, social distancing, etc.)• Ensured KPIs were met as a team and as individuals; initiated corrective actions when necessary• Provided daily reports and feedback to upper management via excel and outlook• Followed company CBA; worked closely and transparently with union stewards• Responsible for payroll completion (ITR and ADP) and vacation scheduling• Followed and enforced HACCP policies and procedures, ensuring safe handling of goods• Involved with screening, onboarding, training and evaluating new hires

Mississauga, Ontario, Canada

• provided exceptional customer service, prompting many returning customers and referrals• oversaw inventory by using SAP and ensuring physical counts matched system records• met and/or surpassed monthly sales targets consistently• collaborated with coworkers to optimize sales approaches and strategies

Mississauga, Ontario, Canada

● Ensured the team met daily objectives and KPI as determined by management● Supplied and generated positive team morale and encouragement● Trained new hires and skill coached existing employees● Intricately involved in the rollout of a new company project/pilot● Set up, tested new software and hardware, provided feedback to developers

Brampton, Ontario, Canada