Riley Mcalpine Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Rocky Hill, Connecticut, United States

Kansas City, Missouri, United States

• Developed fundamentals of project management by leading offshore management & process improvement projects• Led six offshoring & outsourcing projects which delivered an annual savings of five hundred hours in onshore capacity per year.• Performance managed four Offshore teams and maintained accuracy, TAT metrics, and maintained SOPs delivering onshore satisfaction.• Created an enduring communication plan which provided a deeper understanding of the departments service offerings.• Refined our Offshoring PowerBI Dashboards to show business hours saved and the FTE impact over time.• Mapped & Identified Customer touchpoints and critical work types for performance management and shared analysis with NA COO.• Successfully Project managed eight RPA, PowerApps, PowerBI (data) Automation projects, delivering onshore capacity.

Windsor, Connecticut, United States

• Developed strong familiarity with Stop Loss, Medical Reinsurance, and Captive Product types.• Assisted with the onboarding of a large captive manager by providing RFP processing feedback & working with Sales & UW management on establishing rules and specific process.• Provided consistent operational support for Underwriting & Contracts value steams for Quote & Policy processing• Assisted with the development of operational automation & robotics projects improving productivity of RFP processing & quicker turn-around times.• Supervised Day-to-day tasks, conducted peer reviews, accuracy checks and trained new staff members.• Examined new additional operational tasks while creating new reference guides and editing standard operating procedures.Rotation - Operations Support • Developed fundamentals of project management by leading offshore management & process improvement projects• Developed fundamentals of transition work to our offshore partner (completing due diligence leading meetings)• Offshored Canada Mid-Term Loss Runs with estimated savings of 14 hours/year, expanding the offshore loss run portfolio of work• Adhoc• Created an enduring communication plan with the team, providing a deeper understanding on RSO’s service offerings• Generated source documentation for A&H and MGA for Quarterly report automation• Created and presented an audit analysis to identify• Strategic Transition Planning Reporting, Analytics, and InsightsProcess ImprovementOffshoring & OutsourcingSupporting multiple lines across Swiss Re Corporate Solutions North America

Windsor, Connecticut, United States

Simsbury, Connecticut, United States

Chubb greatly aligned with my high standards for service and excellence. While at Chubb I worked with ESIS, Inc., a managed claims service for Auto & General Liability and Workers Compensation. Largely focused on serving clients with established SIR or high deductible policy limits. In my tenure, I was able to work with a diverse group of Carriers, Self-insured & Insured Clients, agents, and brokers. Working in operations I was able to establish strong business relationships with Underwriters, Marketing Executives, and Claims Adjusters while also establishing a top-down view of company operations and understanding best practices for serving clients. Listed below are the core competencies I have achieved in this role.• Provided prompt support across various departments for accurate claim information• Demonstrated consistent timeliness in claim registrations, conversions, and updating important files• Researched and reviewed policy information, state reporting, and location codes for loss run reporting• Maintained extensive documentation on all files for cross-departmental communication • Maintained continuity of claim registrations by documenting and communicating irregularities with management• Executed account registration requests and ensured proper loss run reporting & quality claim data• Developed strong business relationships with accounts, carriers, brokers, and employersESIS is a risk management services company, One of the Chubb Group of Insurance Companies.

Bachelor’S Degree, Economics, Hospitality Management

Study Abroad, General Studies

British Culture, Journalism, Public Relations, Film Studies, and Video Production. -Traveled to five unique countries throughout Europe