Riley Melady Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

• Optimize organization’s sales and profits by ensuring that retail stores are stocked with the right products in the correct quantities by stocking shelves, arranging and maintaining product displays, pricing products, and monitoring the store inventory for the consumer-packaged-goods (CPG) industry• Efficiently route and schedule sales calls in the territory to achieve deadlines and targets; prepare for sales visits by studying sales/product/market data and analyze sales data to identify… Show more • Optimize organization’s sales and profits by ensuring that retail stores are stocked with the right products in the correct quantities by stocking shelves, arranging and maintaining product displays, pricing products, and monitoring the store inventory for the consumer-packaged-goods (CPG) industry• Efficiently route and schedule sales calls in the territory to achieve deadlines and targets; prepare for sales visits by studying sales/product/market data and analyze sales data to identify best-selling lines and develop effective marketing and promotional strategies to influence key decision-makers in store• Maintain positive customer relationships by visiting with store managers, department managers, and senior management at the store level; work with decision-makers to improve sales by sharing any relevant sales information and best practices• Maintain inventory by restocking shelves with products from inventory, observing inventory levels, prompting store management to reorder when levels appear low and arranging for return and credit for damaged products.• Assist with special promotions by setting up displays at aisle ends, checking daily on special promotions, observing customer reaction to special promotions, forwarding observations to management, and removing promotions at end of the special promotion period• Provide information by reporting sales growth, expansion, or closing of retail locations in assigned territory; maintain quality results by following and enforcing standards• Enhance merchandising and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities for process improvements Show less

Guelph, Ontario, Canada

• Greeted incoming and departing guests warmly with a genuine smile and eye contact; escorted them to the assigned dining area, presented menus, and announced the waiter's name• Answered incoming calls to the restaurant for table reservations and provided appropriate customer service; used visual cues to seat guests in either the bar or dining area depending on their preference• Involved in processing payments by totaling purchases, processing checks, handling credit/debit card/POS… Show more • Greeted incoming and departing guests warmly with a genuine smile and eye contact; escorted them to the assigned dining area, presented menus, and announced the waiter's name• Answered incoming calls to the restaurant for table reservations and provided appropriate customer service; used visual cues to seat guests in either the bar or dining area depending on their preference• Involved in processing payments by totaling purchases, processing checks, handling credit/debit card/POS transactions; reconciled cash drawer by proving cash transactions• Managed the flow of guests into the dining and bar areas and provided accurate wait times to incoming guests; acted as an observant to guests' needs throughout the dining experience to ensure they receive high-quality service• Implemented production, productivity, quality, and customer-service standards; resolved problems, customer complaints, identified trends, determined improvements, and implemented changes • Protected establishment and patrons by adhering to sanitation, safety, and alcohol control policies Show less

Toronto, Ontario, Canada

• Acted as a beauty consultant/cosmetician and promoted beauty and fashion news and trends, celebrity products/brand to help drive a seamless consumer journey across all channels to improve sales• Identified customers’ needs and sold products through demonstration, consultation, and education; provided information on new or existing products and services and conducted product demonstrations• Resolved product and service problems by clarifying the customer's inquiries and concerns… Show more • Acted as a beauty consultant/cosmetician and promoted beauty and fashion news and trends, celebrity products/brand to help drive a seamless consumer journey across all channels to improve sales• Identified customers’ needs and sold products through demonstration, consultation, and education; provided information on new or existing products and services and conducted product demonstrations• Resolved product and service problems by clarifying the customer's inquiries and concerns, determined the cause of the problem, and provided the best solution to solve the problem • Responsible for notifying administration of any required updates of customer records on the organization’s internal database • Provided quality service and support in a variety of areas including orders, billing, POS checkouts (credit/debit cards and cash transactions), service, supply logistics, merchandising; promoted sales through encouraging customers to participate in the PC Optimum program• Built established and maintained open lines of communication with the team, peers, trainers, managers, and all other areas of the company to facilitate learning and problem solving• Maintained a high level of professionalism with clients and working to establish a positive rapport with every interaction, ensuring quality service is provided to both internal and external clients Show less