Riley Pearson Email & Phone Number

Calgary, Alberta, Canada

Supporting customers with implementation, training and business direction Educate customers on services and products Project delivery - creation and management of project artifacts customer communication and updates. Understanding project scope and deliverables.Implement and configure software based on customer and business needs. Implement custom solutionsContinuous improvement with in suite learning and company education program.

Calgary, Alberta, Canada

Coordinate internal resources and third parties/vendors for the flawless execution of multiple projectsEnsure that all projects are delivered on-time, within scope and within budgetAssist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibilityEnsure resource availability and allocationDevelop a detailed project plan to monitor and track progressManage changes to the project scope, project schedule, and project costs using appropriate verification techniquesMeasure performance using appropriate project management tools and techniquesReport and escalate to management as neededManage the relationship with the client and relevant stakeholdersPerform risk management to minimize potential risksEstablish and maintain relationships with third parties/vendorsCreate and maintain comprehensive project documentationMeet with clients to take detailed ordering briefs and clarify specific requirements of each projectTrack project performance, specifically to analyze the successful completion of short and long-term goalsMeet budgetary objectives and make adjustments to project constraints based on financial analysisDevelop comprehensive project plans to be shared with clients as well as other staff membersUse and continually develop leadership skillsPerform other related duties as assignedDevelop spreadsheets, diagrams and process maps to document needs

Analyzing the symptoms, determine the urgency, and where possible provide resolution to the issue• Submitting fully documented issues into a ticket management system• Dispatching incidents appropriate tier II support group when first call resolution is not possible, and manage the incident through its life cycle• Understand and assist with all internal and external escalations• Continuing to look for process improvement opportunities• Improving service delivery

16Th Ave

The director of the restaurant manager of both environment and over 20 employees at a time. Responsible for not only experience, but sales, product quality, partner relationships and problems solving. Skills in ruby, sales forecasting, product procurement and inventory check.

1110 16Th Ave Nw Calgary Alberta

Create meaningful relationships wish customers, market new products, multitasking, high standard of service and ownership of bar and it’s products.

Junior Data Analyst, Information Technology

Activities and Societies: 14-week intensive online class training on the fundamentals of computer technology, and project management.

Bachelor’S Degree, Economics

Activities and Societies: Bear Necessities, Step Forward

Minor, Communications