Established mission statement, objectives, organizational structure, metrics, and SOPS for group's charter.Participate and assist in facilitation of weekly ERG meetings.Generate campaigns and projects.Develop educational resources for internal and external company use.Sensitivity consulting on interdepartmental materials.

Serve as point-of-contact for all billing-related needs for all East Coast operations.Track, report, and innovate on Key Performance Indicators for all East Coast offices.Design and manage all new-hire and continuing billing education.Process Owner for Revenue Cycle Kaizen process improvement event.Identify opportunities for innovation and design and implement countermeasures.Track and manage credentialing and contracting issues.

Lead weekly DEIJ Committee meetings.Serve as point-of-contact for the committee.Manage ongoing committee projects.Sensitivity consulting for transgender-related and other messaging.Assist and consult on the formation and operations of Employee Resource Groups.Was active participant in restructure and redesign of former Diversity & Inclusion committee.

Investigated and resolved complex patient billing cases from all national districts.Served as point-of-contact and educator for a team of billing admins and my districts.Maintained application processing SLA of 10-14 days, and personal SLA of 2-3 days, for allfinancial assistance applications.

Managed schedules of 45 primary care and 7 virtual providers across DC and Virginia.Coordinated care for patients both in-office and across the district.Assessed and resolved care, billing, and service-related issues for patients.Served as public face of business, both by phone and in-person.Directed daily in-office team meetings.Ordered, received, and monitored usage of all supplies, vaccines, and IUDs in the office.Organized and maintained the flow of ~$200,000 worth of inventory.Utilized deep knowledge of the insurance process to resolve difficult claim disputes.Facilitated communication between the central billing department and the admin team.Educated admins on the billing and insurance process.

Coordinated client appointments for staff of 20+ service providers.Provided exemplary customer service that maintained an expanded loyal client base.5+ years experience with Mikal scheduling software.Served as the face of the business and its welcoming staff.Fielded calls for appointment booking and service provider schedule management.Provided thorough and efficient checkout services.

Paid position in a nationally significant and highly competitive special election inGeorgia's 6th District that drew a record-breaking $8.7 million in grassroots donations.Served as point of contact for the voters of district AP021.Observed polling location, reported voter suppression, ensured all voters cast ballots.Total 364 doors knocked and 190 phone calls placed as field volunteer and PrecinctCaptain.

Overhauled company records management systems, streamlined bookkeeping.Managed entire workflow for merchandise orders, including online orders, logistics, andcustomer support.Supported company operations, concert logistics, data systems, and marketing.