Riley Grace Bianchi Email & Phone Number

Vicenza, Veneto, Italy

• Coordinated with Product, Quality, and Support teams to develop in-depth knowledge of in-progress work to create quality documentation for each product release.• Launched the first Learning Management System for clients with product videos, screenshots, quizzes, and tracking for user progress and course completion. • Administered and was the primary owner of the product help widget, company documentation site, and Learning Management System that educated users on how to use the clinical trials software product.

Salt Lake City, Utah

• Organized and provided training as well as support for various go-lives and upgrades including Chronic Care Management, UTap – Imprivata, Dragon, Collaborative Care Management, and Carson Tahoe Health Connect site. • Supported all clinicians who use Epic EMR through new employee training, efficiency sessions, general support and troubleshooting.• Provided feedback on the development and quality of systems as a member of IT and operational project team. • Developed detailed instructional materials including lesson plans, class exercises, tip sheets, eLearning scripts and reviews, FYIs, resource documents, workflow documents, educational games, and proficiency assessments. • Facilitated development and translation of operational workflows into the education and training processes.

Moran Eye Center: Multiple Locations

• Successful Epic go-live, including developing EMR workflows and SmartTools (previously used paper charts). • Trained staff on Epic efficiency post go-live, specifically with the In Basket, MyChart, Scribing, and SmartTools. • Developed processes for the new Retina clinic and applied them with half the staff of comparable clinics. • Performed diagnostic tests including Refractometry, Ocular motility, Tonometry, Visual Fields, Lensometry, History taking, Pachymetry, Corneal topography, Optical Coherence Tomography, and Fundus Photos. Additional projects: medication management, injection processes, procedure protocols, and clinic flow improvements minimizing patient wait times.

City Creek Center, Gateway, And Idaho Falls

Sacramento, California Area

Certificate - B1 Celi 2I, Italian Language

Bachelor Of Science (Bs), Sociology

Activities and Societies: Talent Activities: Show managerCompleted classes in Psychology, Social Work, Race and Ethnic Relations.

Certificate, Spanish