Riley Boughner Email & Phone Number

United States

- Provided comprehensive IT assistance to clients through remote troubleshooting methods, demonstrating proficiencyin resolving diverse technical issues.- Successfully resolved tickets encompassing a wide spectrum of IT domains, including software, hardware,networking, and system administration, ensuring timely and effective solutions.- Demonstrated adeptness in resolving issues across various platforms and systems, including Windows, Linux, andmobile operating systems, enhancing organizational IT functionality.- Conducted thorough quality assurance checks on resolved tickets, ensuring accuracy and completeness of solutions,and participated in performance monitoring initiatives to identify areas for improvement and optimize servicedelivery.- Engaged in proactive measures to prevent recurring issues by conducting root cause analysis, identifying underlyingcauses, and implementing preventive measures, contributing to enhanced system stability and user experience.

United States

- Contributed to the assembly of business and gaming computers delivering 150 units a day- Diagnosed and rectified cosmetic issues present in incoming computer parts, maintaining rigorous quality standards- Assisted in managing inventory of specific parts and proactively initializing restocking procedures when prepped partsare depleted- Played an active role in enhancing build procedures leading to reduced build time and increased production- Engaged in training sessions, contributing insights and techniques designed to improve product efficiency and quality

Pickerington Ohio

Bachelor'S Degree, Computer Science, 3.2

Activities and Societies: Campus Crusaders

High School Diploma

Activities and Societies: Marching Band, National Honor Society, Church Worship Band