Riley Bourdon Email & Phone Number

Fargo, North Dakota, United States

Fargo, North Dakota, United States

The ITAM Solutions Consultant will be a point-of-contact for prospective customers of ITAM services and tools. The SC will prospect, develop, and proactively drive new sales opportunities and support marketing activities for ITAM services and will manage the “pipeline” of prospective customers to assure full utilization of resources and continual expansion of the customer base. The SC will coordinate with other SHI sales personnel to manage ongoing customer relations as they relate to deliverables to assure the customer’s expectations are reasonable, that deliverables are within the capabilities of the organization, and that ongoing relations with the customer are continually expanding and improving. The SC is also the key owner of customer engagements to assure delivery of services to the customer’s expectations and satisfaction.

Fargo, North Dakota, United States

Directly supervise 20 employees.Oversees the day-to-day workflow operations of Guest Services. Ensures department staffing andworkload are correlated appropriately. Acts as a resource for questions, concerns or issues that staffor patrons may have. Demonstrates professional leadership skills and effective working relationshipswhen interacting with the public, as well as with all Sanford staff. Reinforces positive behavior amongststaff to ensure high touch customer service to guest at all times. Maintains a positive and safe workenvironment for the staff and develops a team approach to optimize workflow, improve customers'satisfaction and reduce errors. Actively participates on service excellence teams and/or committeesrelated to customer service. Serves as a mentor and educator to the department staff, while adhering toSanford's philosophy, goals and standards of care.

Fargo, North Dakota, United States

Professionally welcoming and communicating directly with customers and crews. Accurately trackingaircraft fueling payments and transactions. Answering incoming phone calls and connecting them to thecorresponding departments. Communicating with Line Technicians and Supervisors to relay customers'needs and aircraft movement. Resolving customer requests and questions.

Fargo, North Dakota, United States

Teach community training such as ASIST, MHFA, safeTALK, and SEO, and provide training to newstaff. Will provide direct service to contacts reaching FirstLink through the 2-1-1 Helpline, Suicide Lines,and referrals.

Fargo, North Dakota, United States

Provided leadership and supervision of a group of DSP staff to ensure they are providing care to meetthe needs of Lakes Homes residents. This is accomplished through teaching, counseling and advisingstaff to create a person centered environment.

Fargo, North Dakota, United States

Assisting in development and carrying out of treatment plan for children and adolescents. Conduct one-on-one sessions utilizing Applied Behavior Analysis.

Fargo, North Dakota Area

Works directly with corporate account customers to finalize the purchasing process under the Microsoft’s Anti-Piracy rules and regulations. The role works directly with SMC customers and internal Opportunities Managers - SMC within the West Region. Is a liaison between Microsoft and the customer to bring opportunities to a close, always keeping in mind a good customer experience and mining for additional revenue.Carried a FY18 quota of $24million in the SMC space. (104% goal)

Dallas, Texas, United States

The Technical Account Manager (TAM) is a consultant responsible for the overall growth, quality, and satisfaction of the customer’s services relationship. Internally the Technical Account Manager is committed to Comparex’s internal sales forecast and achievement of objectives for continuing development.

Las Colinas, Tx

Ensure the highest level of customer satisfaction by understanding and identifying the customers computing needs, building and maintaining strong working relationships and managing the account effectively.

Fargo, North Dakota, United States

Advocate Microsoft’s Pre-Sales/Post-Sales teams to Enterprise/SMS&P Partners and Microsoft field personnel within North America through strong presentation skills and superior customer service.

Fargo, North Dakota, United States

Created strong group collaboration through extensive knowledge of the Microsoft team structure and organization/project coordination skills.

Fargo, North Dakota, United States

Positioned the organization for aggressive growth through improved employee relations and higher volume experience.

Newnan, Georgia, United States

Established an operation within a new, unproven market and turned it into a reputable, vital, and stable organization.

Alpharetta, Georgia, United States

Took an organization that consisted of 105 dispirited and disorganized employees and assisted in making it into a vibrant, profitable organization.

Fargo, North Dakota, United States

Brought organization and a stronger marketing/customer service background to a stagnant team.

Edina, Minnesota, United States

Integral in the development of the brand and profitability in a high growth technical IPO.

Master Of Science - Ms, Organizational Leadership, 3.9

Activities and Societies: Peer mentorship for undergraduate students Developed a Marketing Plan for a local Residential In-patient.

Bachelor Of Arts - Ba, Business/Corporate Communications

Activities and Societies: Was a member of the Cross Country and Track teams for 4 years. Traveled overseas for 1month post graduation