Riley Foran Email & Phone Number

Delivering tier 1 break-fix support in a fast paced, KPI & SLA driven environment

• Remediating security vulnerabilities that arise across our IT estate in a prompt manner• Automating processes like software installation using PowerShell and PDQ Deploy• Resolving a variety of both hardware and software technical issues across Ipeco's global sites• Maintaining the departments inventory ensuring equipment is fit for purpose and disposing of any faulty devices under WEEE regulations

• Providing IT support to 20+ clients as part of a Managed Service Provider• Keeping the IT documentation up to date• Configuring and supporting Laptops, Phones and Printers• Troubleshooting Network issues and escalating to the infrastructure team as and when required• Managing user accounts, passwords and access using Active Directory and Office 365 Admin Centre• Updating our Jira ticketing system, ensuring that calls have been logged and all notes, progress and required actions have been inputted promptly and accurately• Assisted in configuring an additional switch in trunk ensuring LAN connectivity to an extra 11 endpoints as well as setting up a WAP for wireless office connectivity. • Contributed to the successful rollout of new laptops to 850+ users across the UK for our client, resulting in improved productivity and user satisfaction

A-Levels And Access To He Diploma (Level 3)

9 Gcse'S A*-C