Riley Frady Email & Phone Number

Orlando, Florida, United States

• Sets the overall vision and strategic plan for the Client Success organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention.
• Drives customer outcomes, product adoption and customer experience
• Leads the technical assessments part of the sales process
• Influences future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Reduces churn and drive new business growth through greater advocacy and reference ability
• Defines and optimizes customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement

Maitland, Florida, United States

• Works with the Account Executive and internal team, interfaces with clients and partner agencies to ensure projects are on target with objectives, budget and schedule.
• Establishes and maintains a direct relationship with the client and partner agencies through monthly or quarterly meetings
• Creates client communications relating to purpose, rationale, needs and due dates.
• Supports in pre-sales cycle in deployment of and securing agents and/or licenses purchased by clients.
• Leads communications efforts with Solution Engineers on reporting on secured licenses.
• Initiates and manages processes related to pricing, invoicing and budgets, to obtain approvals.

Kobe, Hyogo, Japan

• Formulates tailored lesson plans while cooperating with Japanese teachers using Japanese language
• Creates and writes lesson plans using Japanese language
• Manages classroom and student performance as lead English teacher of Kobe City Public Elementary School
• Engages and leads local community meetups to further cultural understanding and exchange activities

Orlando, Florida Area

• Engaged assigned prospects to close new managed services opportunitiesand, where possible, projects (product sales and services)
• Engaged assigned clients to optimize new business in both projects (productsales and services) and, where possible, additional managed services
• Developed strong “trusted advisor” relationships with key personnel atassigned clients to create a near term, high impact, technology roadmap
• Met with assigned clients in person and by phone to identify and developprofitable opportunities, primarily through Strategic Business Review (SBR)meetings with assigned clients
• Attended events as directed to promote the brand and value proposition ofOrLANtech to clients and prospects
• Attended networking groups to make new connections and receiveleads

Shaoguan, Guangdong, China

• Created lesson plans weekly in order to instruct students of grades 7, 8 and 9
• Tailored delivery strategies to the English level of students
• Collected feedback information from students to further improve teaching ability
• Instructed over 28 hours of classes per week
• Observed foreign and Chinese English teacher’s presentations to further develop personal ability
• Taught Chinese students the basic rules and concepts of baseball

Weihai, Shandong, China 威海山东

• Developed lessons centered around provided curriculum involving English and science
• Cooperated with different educational companies to educate Chinese students from various provinces
• Prepared games and other stimulating activities for students centered around curriculum criteria
• Utilized different channels of teaching to most effectively deliver lessons
• Taught a range of age groups from 7-15
• Incorporated different teaching philosophies to ensure successful communication among students

Guangzhou, Guangdong, China

• Developed lessons centered around provided curriculum involving English and science
• Cooperated with different educational companies to educate Chinese students from various provinces
• Prepared games and other stimulating activities for students centered around curriculum criteria
• Utilized different channels of teaching to most effectively deliver lessons

Greater Atlanta Area

• Trained league statisticians and announcers for proper game time procedures
• Recruited talent to fill roles enhancing leagues credibility
• Received and managed inventory for coaches and athletes
• Communicated with managers and umpires about hazardous weather delays
• Helped design players uniforms and logos
• Wrote reports and game summaries for publication on website

Greater Atlanta Area

• Communicates with clients addressing the process of buying or selling clients home
• Advises clients according to their own unique housing transaction
• Demonstrates his fiduciary duty to his client and exceeds standard performance
• Organizes and executes home search process for client
• Maintains connection with past clients
• Generates leads both effectively and efficiently

Greater Atlanta Area

• Generates leads for remodeling consultants using actionable approaches
• Informs clients about original parts on exterior of home and about how Power is the optimal choice for renovation
• Travels up to 50 miles to convention, retail and door-to-door locations to optimize sales leads

Greater Atlanta Area

• Demonstrated sales skills that appealed to clients overall desires
• Orchestrated dates and locations to sell product optimally
• Established sales relationships that majorly increased total sales
• Organized inventory shipments
• Submitted weekly organized inventory reports including transferred inventory
• Traveled to multiple locations outside of base area

Greater Atlanta Area

• Reached out to potential clients via telephone to propose future business arrangement
• Scheduled dates for Kona Ice to come out and maximize event’s consumer experience
• Incorporated technical and social skills to maximize customer and client experience
• Accounted for proper inventory and made sure all sales platforms were suitably equipped
• Visited client’s event locations to represent company and further develop business relations

Victoria, British Columbia, Canada

• Practiced English language skills and criteria with native French speaking baseball players from Quebec
• Tested players on grammar, vocabulary and business English
• Conversed with players daily in English
• Handled international affairs among American and Canadian baseball players
• Operated fan-based marketing activities during baseball games to generate attention
• Examined marketing plans and executed planned strategy

Bachelor'S Degree, Marketing

Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Activities and Societies: Manager of Georgia State University Baseball team