Operations Manager
Claremont, California, United States
-Lead Long-term & Vacation Property Management Departments-Scheduled move-in/outs & cleanings-Leasing-Posted to & searched comps on the MLS-Communicated regularly with HOAs & Attorneys-Coordinated repairs with Tenants & Repairs Department-Created custom Notices-Supervised Customer Service Department & streamlined daily tasks, automated system responses, & e-documents-Handled escalated Client situations from Customer Service Department-Streamlined Collections/Evictions tasks-Acted as Company Representative in court & won eviction trial-Prepared in-take documents for new Eviction case-Audited 700+ client accounts-Responded to emails & made/returned phone calls on behalf of Company President-Worked with RentManager, FreshDesk, FreshSales, Box, WorkFlowMax, DocuSign, EchoSign, Monday, Buildium, Liverez, Airbnb, Vrbo, CRMLS