-Leasing & Sales (Nominated Leasing Consultant of the Year 2023)-Property Management (306-unit Luxury Community)-Customer Service-Marketing-Administration -Working with RealPage, iLoveLeasing, DocuSign, CheckPointID, SNAPPT

-Lead Long-term & Vacation Property Management Departments-Scheduled move-in/outs & cleanings-Leasing-Posted to & searched comps on the MLS-Communicated regularly with HOAs & Attorneys-Coordinated repairs with Tenants & Repairs Department-Created custom Notices-Supervised Customer Service Department & streamlined daily tasks, automated system responses, & e-documents-Handled escalated Client situations from Customer Service Department-Streamlined Collections/Evictions tasks-Acted as Company Representative in court & won eviction trial-Prepared in-take documents for new Eviction case-Audited 700+ client accounts-Responded to emails & made/returned phone calls on behalf of Company President-Worked with RentManager, FreshDesk, FreshSales, Box, WorkFlowMax, DocuSign, EchoSign, Monday, Buildium, Liverez, Airbnb, Vrbo, CRMLS

*Started at the Chino location & transferred to the Ontario location as listed position.*-Sales (>30% closing)-Sold 530+ Memberships & $87,000+ in Gift Cards-Created & implemented Front Desk Operations-Interviewed & on-boarded Front Desk Associates-Tracked monthly Sales & Satisfaction, created Action Plan if goals were not met-Met with Front Desk Associates bi-weekly for 1-on-1 coaching-Created Front Desk Sales & Call training material-Delinquency Report -Processed Member Stop-Payment & Cancellation Requests-Transitioned Franchise to digital scheduling software & mobile app-Performed all Front Desk duties-Ran clinic in absence of Business Manager-Worked with Meevo, Millennium, HomeBase and FreshDesk

*Please see above

Top Server in Sales & Service for 10 consecutive months