Riley Losh Email & Phone Number

Chicago, Illinois, United States

Remote

Remote

• ’22-’23 - Producing service resulting in $330,000 in sales• Spearheaded the service-side launch of a new chat platform for customers. Assisted in building out candid responses for integrated chatbot• Stewarding accounts from the purchasing process to account follow-ups and product resolution from issues due to damage, part replacement, and long lead times• Managing new projects with account holders and building out quotes for familiar items• Collaborating with designers, architects, and businesses to complete projects in a timely fashion• Able to multitask with multiple channels and accounts seamlessly, with consistent and friendly resolutions• Communicated successful feedback with management, providing training program insights, opportunities for expanded client connections, and areas of improvement

Naperville, Illinois, United States

• Working with customers to resolve issues at first contact• Completed operations within Google Suite, Gladly, Citrix, AS400• Operating multiple channels of communication at once (Chats, emails, phone calls, and SMS)• Delegating follow-ups for my team, upper management, and my personal accounts• Collaborate communications with warehouses, delivery teams, and vendors • Communicated difficult and unprecedented events, making sure all parties were aware and prepared • Understanding customers’ complex issues and building trust with timely solutions.• Relay and follow through with customer UX concerns and reports with IT services• Building career-based skills and improvement through active mentorships• Achieved chat response times of 10 seconds or less

• Manage a team of 14 employees by delegating tasks and monitoring performance• Resolve customer complaints immediately using company customer service recovery methods• Served hundreds of customers each day in a high-volume cafe store setting• Review orders, complete inventories, and log accomplishments at the end of each day• Provide excellent service in anticipating customer needs and ensuring satisfaction• Work with store manager and supervisor team to promote a healthy work environment• Presented valuable feedback to leadership on areas needing attention• Review orders, complete inventories, and log accomplishments at the end of each day• Accomplish sequenced daily cleaning, organizing, and maintenance tasks in a timely manner• Troubleshoot and report equipment failures to the appropriate chain of command