Riley Scott Email & Phone Number

United States

Seattle, Washington, United States

Seattl

New father. QA, localization, and Text Lead. Copy editor. Earnest writer.

Redmond

Provided onsite management of large, 200+ attendee, gaming events. Directly managed on-site staff for events. Assisted in pre-event planning, including direct and phone-based customer support for attendees, as well as staff member orientation.

Greater Seattle Area

Bellevue

worked as part of an in-house development QA team.. tested and shipped inFamous2, a major Playstation 3 title. logged issues and completed test passes in a variety of areas. assisted members of Audio team track and explore audio related issues.

Renton Washington

Building interview schedules for both internal and external facing environments.

Seattle

worked as part of an in-house development QA team.. tested and shipped inFamous2, a major Playstation 3 title. logged issues and completed test passes in a variety of areas. assisted members of the developer side audio team finding and tracking issues.

provided gameplay and functionality testing for a major 1st party PC strategy title as well as a Major xbox360 karaoke game.primary duties included running test passes, logging bugs into project databases and regressing fixed issues. quickly became a resource to the entire test team by familiarizing myself with the intricacies of the project. utilizing excellent communication skills, submitted numerous suggestion and balance reports at leads request.

Responsible for thorough quality assurance testing & product validation while meeting strict deadlines. Created detailed defect resolution reports citing product failures. Created & modified existing test plans for more accurate coverage. Extensive experience in wireless, printing, & pre-fab board Q&A validation. 2004-2005

Consistently held an average call time below forecasted goals. Enterprise level support to clients, focused on improving work flows & providing clear solutions to sometimes complex situations. Supported both MS Windows & Mac OSX platforms Independently created a process to identify customer trends. Collected data & presented it to management. Project led to improved trouble-shooting knowledge base documents & decreased call volume on multiple product queues. 2003-2007