Riley Koch Email & Phone Number

Denver, Co, Us

Lakewood, Colorado, United States

Lakewood, Colorado, United States

Promotion to Project Analysis for the Mountain, NMR and SWMR Division within Pike Engineering included the following additional responsibilities: • In charge of 125+ projects ranging from gas and electrical service to large electrical and gas destitution jobs for residential and commercial projects. • Communicate with customers to provide updates and assist with the dry service installations timeframes on their respective projects. Additionally, resolve any customer questions or concerns related to their projects.• Create non-grat paperwork and sketches for residential and commercial properties.• Organize a date for Xcel work coordinators and the customer to meet.• Communicate with multiple Xcel construction contractors and crews and their contracting companies. Once the project construction is completed, I reach out to the various meter shops to help customers get their meters set. • Pull multiple reports (‘WorkLoad’, ‘ActiveProject’, ‘Meterset’, etc) from QuickBase to better track timelines and meet our company goals and standards.• Pull multiple variants out of SAP to track project life cycles and variants to identify errors that need to be resolved. • Help coordinate site visits and pre-con meeting with customers, contracting companies, Xcel foremen and Xcel project managers.

Lakewood, Colorado, United States

I stated as an employee at Pike Engineering’s Contact Center in Lakewood Colorado. Pike Engineering is a contractor for Xcel Energy, specializing in design for gas and electrical distribution with services. We communicate with construction crews and meter shops. My responsibilities initially included the following:• Answer inbounding calls from customers about their projects for gas and electrical services, specifically helping with various questions and status updates on their projects.• Gather information on incoming applications from Xcel customers on Salesforce and SAP. Input the respective project information collected into QuickBase from the TSERV List.• Communicated with new applicants and asks them for load information, site plans, one-line diagrams, panel schedules, and elevations plans.

Denver, Colorado

• Sales associate in computing department ensuring that all customer requirements were met, offering them the best solutions and suggesting any additional accessories that may improve their lives in relation to technology. • Elected store MVP six times throughout 2018-2021 for leading the store in revenue, protections, services, customer satisfaction, and lines of credit.• Created a positive and professional work environment among all team members and supervisors.

Denver, Colorado

• Stocked shoes and organized apparel in a well-ordered manner and stocked new product as needed. • Advanced cashier trained in multiple point of sale systems, in charge of counting tills, and signing customers up for rewards.

Lakewood, Co

• Maintained the front desk, managing calls, and booking party slots. Additionally, managed the large food and snack inventory. • Provided enhanced customer service to ensure that the customer was satisfied with their experience at Jump Street.• Organized and hosted parties for birthday and work events and ensured all needs were met including time, location, food, etc.

Marketing, Business Administration And Management, General, 3.7

Associate'S Degree, Business Administration And Management, General

High School

Activities and Societies: Football, Track, Wrestling, and Camp leader.Graduated with Diploma