Riley Mcclellan Email & Phone Number

Bellevue, Wa, Us

Oversee the development and management of event-related products or services. Responsibilities include defining product goals, creating a roadmap, collaborating with cross-functional teams, conducting market research, and ensuring successful execution of events. Also handle budgeting, stakeholder communication, and continuous improvement of the event products based on feedback and analytics.

Bellevue, Wa, Us

• Oversee the day-to-day operations of retail store, ensuring smooth and efficient functioning of all sales and customer service activities.• Manage and lead a team of sales associates, providing guidance, coaching, and performance evaluations to maximize productivity.• Drive sales growth by effective sales strategies, sales targets, and sales performance data to identify areas for improvement.• Ensure exceptional customer experience by maintaining a high standard of customer service, resolving escalated customer issues, and promoting T-Mobile's products and services.• Monitor inventory levels, coordinate merchandise replenishment, and ensure visual merchandising standards are upheld to create an attractive and engaging store environment.

Bellevue, Wa, Us

• Supported team initiatives and fostered an inclusive environment by networking with local businesses in the community, identifying collaborative opportunities, and promoting T-Mobile's presence.• Motivated and mentored employees, providing coaching in the moment and during monthly syncs to enhance performance and ensure adherence to company standards.• Ensured top-notch customer service by setting high expectations for the team, monitoring customer interactions, and addressing any service-related issues promptly and effectively.• Managed and optimized truck operations, including inventory management, equipment maintenance, and scheduling to ensure efficient and timely delivery of products and services.• Collaborated with cross-functional teams to streamline processes, implement best practices, and drive operational excellence while maintaining a strong focus on customer satisfaction.

Bellevue, Wa, Us

• Planned and executed various events from start to finish, ensuring all logistics and details were handled efficiently and effectively.• Scouted for new events and opportunities, continuously expanding the company's reach and presence in the market.• Built and maintained a strong pipeline of leads, consistently generating new business opportunities.• Successfully met and exceeded sales goals, contributing to the overall growth and success of the organization. • Demonstrated a commitment to promoting the company's key focus areas while consistently delivering the renowned "magenta glove" customer experience.

Bellevue, Wa, Us

• Met and exceeded sales goals by effectively engaging with multiple customers and providing exceptional service and product knowledge.• Successfully resolved customer issues and escalations, ensuring high levels of customer satisfaction and retention.• Actively triaged customers' needs and inquiries, providing prompt and efficient solutions while maintaining a high level of professionalism.• Collaborated with a team of colleagues to meet and exceed company expectations, fostering a positive and cooperative work environment.• Thrived in a fast-paced environment, effectively managing multiple tasks and priorities to ensure the highest level of productivity and customer service.

Dallas, Tx, Us

• Managed all backroom tasks, including inventory management, organizing merchandise, and ensuring the store was well stocked and organized.• Conducted monthly counts and store audits to maintain accurate inventory records and identify any discrepancies or areas for improvement.• Worked closely with the sales representatives to assist in closing sales, providing product information, addressing customer inquiries, and resolving any issues or concerns.• Created schedules for employees, managing their shifts and ensuring coverage to meet store goals and maintain excellent customer service.• Collaborated with other stores and team members to share best practices, coordinate inventory transfers, and optimize overall performance.

Birmingham, Alabama, Us

• Provided exceptional customer service by greeting and assisting customers with their banking transactions, including deposits, withdrawals, and account inquiries.• Processed cash and check transactions accurately and efficiently, ensuring compliance with banking policies and procedures.• Maintained a high level of accuracy and attention to detail while handling customer transactions, verifying and reconciling cash drawers at the end of each shift.• Promoted and educated customers on various banking products and services, such as savings accounts, loans, and credit cards, to meet their financial needs.• Identified and resolved customer issues or concerns, escalated complex matters to the appropriate supervisor or department for further assistance.

Bachelor’S, Information Technology

High School Diploma

Human Resource Management