Riley Mcclellan Email & Phone Number

Bellevue, WA, US

Oversee the development and management of event-related products or services. Responsibilities include defining product goals, creating a roadmap, collaborating with cross-functional teams, conducting market research, and ensuring successful execution of events. Also handle budgeting, stakeholder communication, and continuous improvement of the event.

Bellevue, WA, US

• Oversee the day-to-day operations of retail store, ensuring smooth and efficient functioning of all sales and customer service activities.
• Manage and lead a team of sales associates, providing guidance, coaching, and performance evaluations to maximize productivity.
• Drive sales growth by effective sales strategies, sales targets, and sales performance data to identify areas for improvement.
• Ensure exceptional customer experience by maintaining a high standard of customer service, resolving escalated customer issues, and promoting T-Mobile's products and services.
• Monitor inventory levels, coordinate merchandise replenishment, and ensure visual merchandising standards are upheld to create an attractive and engaging store environment.

Bellevue, WA, US

• Supported team initiatives and fostered an inclusive environment by networking with local businesses in the community, identifying collaborative opportunities, and promoting T-Mobile's presence.
• Motivated and mentored employees, providing coaching in the moment and during monthly syncs to enhance performance and ensure adherence to company standards.
• Ensured top-notch customer service by setting high expectations for the team, monitoring customer interactions, and addressing any service-related issues promptly and effectively.
• Managed and optimized truck operations, including inventory management, equipment maintenance, and scheduling to ensure efficient and timely delivery of products and services.
• Collaborated with cross-functional teams to streamline processes, implement best practices, and drive operational excellence while maintaining a strong focus on customer satisfaction.

Bellevue, WA, US

• Planned and executed various events from start to finish, ensuring all logistics and details were handled efficiently and effectively.
• Scouted for new events and opportunities, continuously expanding the company's reach and presence in the market.
• Built and maintained a strong pipeline of leads, consistently generating new business opportunities.
• Successfully met and exceeded sales goals, contributing to the overall growth and success of the organization.
• Demonstrated a commitment to promoting the company's key focus areas while consistently delivering the renowned "magenta glove" customer experience.

Bellevue, WA, US

• Met and exceeded sales goals by effectively engaging with multiple customers and providing exceptional service and product knowledge.
• Successfully resolved customer issues and escalations, ensuring high levels of customer satisfaction and retention.
• Actively triaged customers' needs and inquiries, providing prompt and efficient solutions while maintaining a high level of professionalism.
• Collaborated with a team of colleagues to meet and exceed company expectations, fostering a positive and cooperative work environment.
• Thrived in a fast-paced environment, effectively managing multiple tasks and priorities to ensure the highest level of productivity and customer service.

Dallas, TX, US

• Managed all backroom tasks, including inventory management, organizing merchandise, and ensuring the store was well stocked and organized.
• Conducted monthly counts and store audits to maintain accurate inventory records and identify any discrepancies or areas for improvement.
• Worked closely with the sales representatives to assist in closing sales, providing product information, addressing customer inquiries, and resolving any issues or concerns.
• Created schedules for employees, managing their shifts and ensuring coverage to meet store goals and maintain excellent customer service.
• Collaborated with other stores and team members to share best practices, coordinate inventory transfers, and optimize overall performance.

Birmingham, Alabama, US

• Provided exceptional customer service by greeting and assisting customers with their banking transactions, including deposits, withdrawals, and account inquiries.
• Processed cash and check transactions accurately and efficiently, ensuring compliance with banking policies and procedures.
• Maintained a high level of accuracy and attention to detail while handling customer transactions, verifying and reconciling cash drawers at the end of each shift.
• Promoted and educated customers on various banking products and services, such as savings accounts, loans, and credit cards, to meet their financial needs.
• Identified and resolved customer issues or concerns, escalated complex matters to the appropriate supervisor or department for further assistance.

Bachelor’S, Information Technology

High School Diploma

Human Resource Management