Marketing And Customer Logistics Coordinator
Current
Clan Mcdonald Comics Llc
Naperville, Illinois, United States
•Optimize social media content and engagement daily, driving significant traffic growth and boosting brand visibility across platforms, reaching an average of 10,000 users a month•Led Instagram/Facebook campaigns that reached ~90,000 accounts, increasing profile activity by 86.5% in 3 months•Streamline the process for pulling, organizing, and shipping customer orders, improving order accuracy and increasing fulfillment efficiency•Collaborate with management to identify cost-saving opportunities and develop new strategic initiatives•Manage the intake, organization, and facilitation of celebrity signings at conventions for customer items, ensuring accuracy and efficient processing•Implemented a system for cross-checking inventory against customer orders, reducing order discrepancies and enhancing customer satisfaction while communicating with the team to achieve 100% on-time shipping rates•Created and executed targeted social media strategies that resulted in an estimated $30,000 in sales one summer