Riley Martin Email & Phone Number

Denver, Colorado

Greater Denver Area

Greater Denver Area

-Oversaw recruitment, hiring, on-boarding, and training for all front-of-house staff including the front desk, kitchen, and bar-Served as the human resources representative for the property, answering questions regarding benefits, coverage, and employee relations-Collaborated with team members to creatively resolve especially challenging guests and employee conflicts-Processed payroll for 20+ employees every two weeks-Attended to guest surveys, inquiries, comments, and concerns with respect for patrons and the company-Analyzed guest survey statistics and spoke with other managers/supervisors on ways to improve scores-Ensured the safety, comfort, and satisfaction of all employees and guests daily-Supervised cleanliness, accessibility, and functionality of the front of house spaces-Engaged with various vendors to provide guests with quality products and services during their stay

Greater Denver Area

-Trained members of the front desk team to properly register guests into and out of the hotel-Oversaw advanced billing and safety issues between the property and guests-Ensured high-quality service to our guests and created a positive working environment for the front desk team-Mediated challenging interactions between staff members and guests-Created weekly schedules for the front desk and night audit team on a weekly basis to ensure proper 24/7/365 shift coverage-Processed orders for guest market and office supplies

Greater Denver Area

-Completed positive and informative check-ins and departures of guests at the hotel-Processed billing and payments for guests of the property-Ensured the safety of other guests and the staff-Maintained a clean and organized front desk space-Communicated effectively with other departments on the property to ensure a pleasurable experience for guests and staff

Lasley Elementary, Lakewood, Co

-Developed and instructed lessons for before/after school programs serving children grades K – 6 and their families in Jefferson County Schools-Tracked charges and payments of families attending Kids SmART programs-Served as a resource for children and families hoping to improve their education-Ensured the safety and growth of all children under my care

Cedar Falls, Iowa

-Developed and managed educational year-round arts programming for students of all ages at the Hearst and in the community-Recruited, trained, and supervised a team of at least one dozen art instructors and volunteers -Collaborated with Hearst staff members to produce seasonal promotional publications-Welcomed youth and adult customers, scheduled private events, and processed transactions during front desk shifts

-Created and instructed fine art lessons for students of all ages and skill levels for the purpose of self-expression-Served as an active team member with other Hearst Center art instructors-Represented the company at local events throughout the year

University Of Northern Iowa Study Abroad Center; Country Of Ireland

-Coordinated travel arrangements with students, professors, and overseas vendors in the months leading up to our departure-Ensured the safety, understanding, and learning opportunities of all students and instructors involved in the trip-Compiled and organized vital documents, including medical emergency forms, daily itineraries, and reservation confirmations

-Live-in student adviser for 50 female residents in university residence hall-Served as role model, educator, peer counselor, policy enforcer, problem solver for residents and students across campus -Organized, creatively promoted, and performed educational programming for residents as a staff team member-Fulfilled secretarial duties during incident documentation and weekly shifts at the residence hall’s front desk

Bachelor Of Arts (Ba), Fine And Studio Arts

Activities and Societies: Panther Pacers, Volunteer Tuesdays, Inclusive Communities TeamMajored in Studio Art with an emphasis in Drawing..

Bachelor'S, Art, Psychology

Master Of Arts In Counseling, Couple And Family Counseling/Therapy

Bachelor'S, Art, Psychology