Riley Payne Email & Phone Number

Beaverton, OR, US

• Create and implement effective sales processes and optimize CRM systems for maximum impact.
• Drive sales efficiency through streamlined processes and optimized workflows.
• Leverage analytics to inform strategies and enhance decision-making across sales operations.
• Deliver targeted training programs to enhance skills and knowledge within sales teams.
• Foster collaboration between Sales, Marketing, and Finance to ensure a seamless sales experience.
• Actively seek innovative solutions to complex problems.

Boston, Massachusetts, US

• Assist with the merger of Jive Communications and LogMeIn's partner programs following LogMeIn's acquisition of Jive Communications in 2018
• Maintain data integrity pertaining to partner sales through the use of Salesforce
• Deliver strategic oversight to quote general partner support as well as pipeline management functions to ensure business profitability
• Attain cost savings while prioritizing partner experience by executing continuous process improvements
• Identify possible repeat customers, evaluate the competition, and recognize potential by executing bi-annual partner NPS surveys
• Assemble, develop, and lead high-performing operational teams with a keen focus on executing seamless channel sales and partner operations

Boston, Massachusetts, US

• Developed complex quotes and RFPs for channel, field, education, and mid-market sales verticals while collaborating with Jive by LogMeIn's salesforce.
• Led and motivated team members with an aim to unlock their full potential and surpass LogMeIn's Sales Operations goals
• Marketed combined products to new customers by driving Jive and LogMeIn Connect Bundle sales initiatives/integrations. Drove future process automation by formulating manual processes to Jive and LogMeIn Connect Bundles
• Engaged proactively with Jive channel partners to ensure success with promoting the business and selling products/services to the clients
• Improved profit margins by developing and introducing partner self-service quoting resources, enabling the partners to choose when they need to work with a commissioned sales representative, ultimately reducing.

Boston, Massachusetts, US

• Identified and capitalized on potential business opportunities by cultivating and nurturing business relationships with 1200+ accounts
• Ensured client retention by reaching out to all accounts quarterly and understanding customers' needs
• Led training and development initiatives for new team members to improve skills set and enhance productivity levels
• Boosted revenues as well as optimized value of every sale by upselling existing clients on new Jive products/features
• Maintained a track record of consistently hitting MRR quota for upsold products

Boston, Massachusetts, US

• Directed and coordinated implementation of telephony services of 200+ new accounts during a given 90-day period
• Identified solutions to issues/concerns during implementation by acting as the voice of customer
• Restructured and refined onboarding processes and documentation for Jive-wide customers by engaging with the upper management

Provo, UT, US

Bachelor Of Arts (B.A.), Communication And Media Studies

Korean Language And Literature