Riley Payne Email & Phone Number

Beaverton, Or, Us

•Create and implement effective sales processes and optimize CRM systems for maximum impact.•Drive sales efficiency through streamlined processes and optimized workflows.•Leverage analytics to inform strategies and enhance decision-making across sales operations.•Deliver targeted training programs to enhance skills and knowledge within sales teams.•Foster collaboration between Sales, Marketing, and Finance to ensure a seamless sales experience.•Actively seek innovative solutions to complex problems.

Boston, Massachusetts, Us

• Assist with the merger of Jive Communications and LogMeIn's partner programs following LogMeIn's acquisition of Jive Communications in 2018• Maintain data integrity pertaining to partner sales through the use of Salesforce• Deliver strategic oversight to quote general partner support as well as pipeline management functions to ensure business profitability• Attain cost savings while prioritizing partner experience by executing continuous process improvements• Identify possible repeat customers, evaluate the competition, and recognize potential by executing bi-annual partner NPS surveys• Assemble, develop, and lead high-performing operational teams with a keen focus on executing seamless channel sales and partner operations

Boston, Massachusetts, Us

• Developed complex quotes and RFPs for channel, field, education, and mid-market sales verticals while collaborating with Jive by LogMeIn's salesforce.• Led and motivated team members with an aim to unlock their full potential and surpass LogMeIn's Sales Operations goals• Marketed combined products to new customers by driving Jive and LogMeIn Connect Bundle sales initiatives/integrations. Drove future process automation by formulating manual processes to Jive and LogMeIn Connect Bundles• Engaged proactively with Jive channel partners to ensure success with promoting the business and selling products/services to the clients• Improved profit margins by developing and introducing partner self-service quoting resources, enabling the partners to choose when they need to work with a commissioned sales representative, ultimately reducing overhead for sales commissions

Boston, Massachusetts, Us

• Identified and capitalized on potential business opportunities by cultivating and nurturing business relationships with 1200+ accounts• Ensured client retention by reaching out to all accounts quarterly and understanding customers' needs• Led training and development initiatives for new team members to improve skills set and enhance productivity levels• Boosted revenues as well as optimized value of every sale by upselling existing clients on new Jive products/features• Maintained a track record of consistently hitting MRR quota for upsold products

Boston, Massachusetts, Us

• Directed and coordinated implementation of telephony services of 200+ new accounts during a given 90-day period• Identified solutions to issues/concerns during implementation by acting as the voice of customer• Restructured and refined onboarding processes and documentation for Jive-wide customers by engaging with the upper management

Provo, Ut, Us

Bachelor Of Arts (B.A.), Communication And Media Studies

Korean Language And Literature