Riley Olsen Email & Phone Number

Administrate five leadership development programs training over 300+ ALDI leaders on topics of employment law, dynamic presenting, and understanding the ALDI brand, to further company retention and productivityCoordinate national three-day ALDI seminar for 110 participants, managing a three-person event team, organizing weekly team meetings, designing interactive PowerPoint presentations, managing project timelines, tracking expenses on Excel, and creating vendor relations to secure contracts for merchandise, decor, and an off-site outingDesign engaging email communications sent to 200+ leaders across the business, in the form of invitations to training programs, training reminders, important updates, and requests for participant feedbackWrite and facilitate Train-the-Trainer and dry-run sessions for 60+ ALDI employees, including the Office of the Presidents and other executive level leadersCreate visually compelling supplemental materials for 5+ training programs, including PowerPoint presentations, participant guides, job aids, and brochures

Assisted students struggling with course content through group and one-on-one review sessions, and served as a point of contact for all student inquiriesCoached students on implementing strategies for studying, note taking, and test taking

Conducted research on human motivation, goal pursuit, and need supportAnalyzed outside research for credibility and quality, determining its relevance to in-team researchTranslated complex team research into nine academic posters for presentation at five professional conferences

Acted as project manager for a national virtual seminar program; serving as point of contact for 260+ participants, coordinating meetings, managing timelines, and designing training materialsConducted thorough research on topics of leadership development and diversity, equity, and inclusion, to design and publish 20+ dynamic eLearning coursesDeveloped working partnership with external vendor to successfully source seminar merchandise, monitoring and following up on the design, creation, payment, and shipping processesCollected, organized, and proofread submitted content for the virtual seminar program, ensuring all content was delivered in accordance with project requirements and timelines

Ithaca, New York, United States

Tracked completion of disciplinary assignments, performed student conduct checks, and scheduled student conduct meetings, all while maintaining confidentiality of sensitive informationCompleted other administrative tasks such as photo-copying meeting notes, corresponding with students via phone and email, and general office organization

Naperville, Il

Acted as first point of contact for patients by performing all scheduling across five doctors, as well as greeting and checking in on day of appointmentsAnswered and directed phone calls to proper recipients, utilizing customer service skills to resolve any conflicts or concernsMaintained patient confidentiality while updating virtual patient records, ensuring all information was organized effectively Processed customer payments and resolved outstanding balances

Wheaton, Illinois

Completed both cash and card transactions when processing ticket salesMaintained a cleanly front entrance environment by performing opening and closing cleaning dutiesEffectively resolved customer complaints in person and over the phoneTrained new employees on performing transactions and all other administrative duties

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Ithaca College Equestrian Team - Treasurer 2021 - 2022 - Vice President 2022 - 2023 Oracle Honors Society.

Education record