Riley W. Email & Phone Number

Richland, Wa, Us

Richland, Wa, Us

Spokane Valley, Wa, Us

Spokane Valley, Wa, Us

Liberty Lake, Wa, Us

In my previous role as an Automation Engineer, I:• Design and configure network hardware and software by applying in-depth knowledge of standard methodologies and best practices containing requirements and prioritization to achieve a long-term competitive advantage.• Contribute to delivering multiple large, high-visibility support projects from development to commissioning; Provide business impact, change impact, and analysis, ensuring all changes are properly planned and well communicated.• Analyses trends and changes in threat and compliance concerning organizational risk; advises management and develops and executes plans to mitigate security threats.• Configure security infrastructure devices to address security vulnerabilities and weaknesses. • Quickly demonstrated expertise, established creditability, and developed network design and implementation for hydroelectric dams and cement plant.• Responsible for troubleshooting systems remotely and at customer sites, construction/startup support, and root cause analysis. • Actively participate in discussions and engineering security arrangements for network systems protection; identify and define requirements for the overall system security.

Vancouver, Washington, Us

In my previous role as Networks and Security Business Development Lead, I:• Work harmoniously with strategic partners, including Rockwell Automation, Cisco, Panduit, and Stratus, to support customer-focused solutions.• Communicated with customers through various channels and responded promptly to inbound calls to troubleshoot and record each customer interaction and complaint.• Research business opportunities and viable income streams by following industry trends. Also, identify and map business strengths and customer needs.• Routinely observe operational performance and collaborate with technical staff and clients to improve efficiency and customer satisfaction while reducing cost.• Serve as the sales lead in the Connected Enterprise market and aid in developing sales tools and strategies for each APR in the Columbia Division.

Randolph Afb, Tx, Us

In my previous role as Intelligence Surveillance Reconnaissance Cyber Operations Technician, I:• Managed and supervised a team of 5 military personnel in troubleshooting and establishing network devices, crypto devices, and long-haul communications.• Collaborated with cross-functional departments/groups to recommend solutions that increased quality and productivity—the ability to work well with others as an essential high-level leader. • Successfully configured ACLs and Multicast feeds and supported cyber ops and intel collection and analysis hardware and software spanning 11 multi-classified networks, supporting 1.1k members.• Provided daily support while delivering exceptional technical support and providing solutions to inquiries and complaints.• Consulted with customers on a regular cadence to ensure business alignment and maximize their partnership value; went the extra mile to engage with customers and resolve their issues.• Traveled to various territories to support wide-area network outages/problems, troubleshoot, multicast points, and access control lists; followed all communication procedures, guidelines, and policies. • Drove high-impact cross-team projects as needed to meet the changing business environment and ensured the team achieved those commitments.

Randolph Afb, Tx, Us

In my previous role as Cyber Transport Technician, I:• Managed an infrastructure for a 30 million dollar network, provided support to twenty-three hundred coalition personnel, maintained 130 Cisco switched and over 300 Aruba wireless access-point.• Assisted with the advancement of twenty-two modular facilities by installing thirty-eight network nodes and served as the subject matter expert on all technical matters.• Ensured projects were completed on time using enterprise standards and project methodologies. • Managed networks for source control, including patching and vulnerability remediation, upgrades, and support.• Analyzed and understood department Key Performance Indicates (KPIs) and drove strategies to implement process improvement plans for performance metrics; Maintained 24x7 application availability and support with associated KPIs.• Successfully installed, configured, and operated deployable communication equipment. Operated on data and voice networks to include VoIP and DHCP.

Randolph Afb, Tx, Us

In my previous role as Cybert Transport Apprentice, I:• Successfully studied information technology fundamentals and Cyber Transport apprenticeship and assisted in strategic planning efforts for application and support models.• Assisted in establishing and implementing processes and procedures that balanced compliance requirements.• Actively participated in the relationship management and communications across multiple business partners, user groups, and leadership teams in the organization.• Communicated and collaborated proactively with different business areas, vendors, and IT teams. Provided encouragement, identified problems, created solutions and implemented efficiency improvements.• Exercised broadly delegated ability for planning, directing, coordinating, administering, end executing many routines and complex projects and programs.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Network Operations And Security

Associate'S Degree, Military Information Systems Technology