Riley Richards Email & Phone Number

Klamath Falls, Oregon, United States

Courses taught: * COM 105 - Intro. to Communication Theory* COM 106 - Intro. to Communication Research* COM 111 - Public Speaking* COM 115 - Intro. to Mass Communication* COM 218 - Interpersonal Communication* COM 256 - Public Relations* COM 325 - Gender Communication* COM 326 - Communication Research* COM 336 - Nonverbal Communication* COM 424 - Communication Capstone* SPE 321 - Small Group & Team Communication

Long Beach, California, United States

Courses taught: * COMM 306 - Communication Theory* COMM 410 - Advanced Concepts in Interpersonal Communication

Chicago, Illinois, United States

Designed and taught CMTC 400 - Special Topics in Communication - Taboo Topics in Communication

Greater Milwaukee Area

Courses taught: * COM 105 - Business & Professional Communication* COM 313 - Human Communication and Technology* COM 363 - Communication in Human Conflict* COM 370 - Quantitative Research in Communication

Bloomingdale, Mi

Kalamazoo, Michigan Area

Courses taught: * COM 1000 - Intro. to Communication* COM 2500 - Intro to Public Relations* COM 3000 - Communication Research Methods* COM 3400 - Global Media Literacy

Portage, Mi

Allegan, Mi

- Created a safe environment for groups to explore abstractions; i.e. trust & teamwork- Helped adolescents set challenging and realistic goals

Kalamazoo, Michigan Area

SEO & Marketing: - Interpreted Yahoo Analytics and Google Analytics to CEO- Researched new key words for new content and update past content- Performed routine checks of where the company places in page rank for product key words (brand names, key search words associated with products, etc.)- Researched new marketing methods; different coupon deals, third party websites, etc.Customer Service:- Responded to customer's emails within 24 hours to maintain strong business and customer relations- Acknowledged any problem the customer has and provide a solution; i.e. return policy- Filed damage claims through (FedEx, UPS, USPS, and Conway Freight) by providing adequate information from the customer to the shipping companyShipping & Receiving Clerk:- Received shipment and process all products compared to purchase order and process with precise accuracy while putting it into inventory in a fast pace manor- Maintained in-stock inventory spreadsheet - Shiped merchandise to fulfill website orders; file open and completed orders in organized manner

Kalamazoo, Michigan Area

- Presented information to student groups and classes about the department, resume writing, and job search strategies- Collaborated closely with small groups and individuals to interpret career and personality assessments - Motivated students to actively consider future aspirations and informed them the steps to take for achievement

Kalamazoo, Michigan Area

- Life-guarded for emotionally impaired and developmentally disabled children 6-19 in age- Oversaw support staff; report their work to their supervisor and coach them to improve- Taught societal norms and community expectations to students- Used simulated situations to make students think critically and make decisions on their own

Kalamazoo, Michigan Area

- Educated consumers about the features and benefits of the company- Managed set-up & tear-down of promotional material - Engaged and interacted with consumers to create a demand for service- Developed and analyzed social media marketing for Facebook and Twitter- Produced & lead a contest to generate 675+ new Facebook likes from $50 expense

Kalamazoo, Michigan Area

- Provided supervision and leadership for kids ranging in age from 5 to 12 years old- Developed classroom management to aid in the stimulation of critical thinking- Assisted in planning and scheduling of summer field trips that relate to weekly themes- Ability to adapt to different learning styles; thinking, creativity, writing skills to foster sense of community- Lead person for parent and agency interaction; Managed positive relationships with children & their families

Kalamazoo, Michigan Area

- Managed park operations and administration including scheduling, reports, inventory, and customer service- Utilized crisis management and conflict resolution skills to keep patrons safe and happy- Successfully handled complaints from customers, which resulted in continued patronage- Supervised operations with up to 25 employees; interviewed and hired based on scheduling and business needs- Achieved a social media presence and continuously monitored public relations to ensure the success of the company- Oversaw website content while utilizing WordPress; utilized analytics to improve marketing efforts- Enforced state policies to protect patrons and maintain established safety guidelines- Designed/taught in-service lifeguard training, responsible for coaching staff to improve on these skills- Assisted in our marketing campaign; produced print media while utilizing Microsoft Publisher

Bloomingdale, Mi

- Coordinated activity leadership, and conducted periodic staff and program safety audits- Designed and conducted activities as per schedule and intimated problems to Camp Director- Coached and trained lifeguards and staff members to effectively perform assigned duties- Reviewed staff performance and program effectiveness and suggested ideas for next session- Acted as an initial point of contact for new volunteers; trained volunteers for specific work duties- Oversaw state licensing of waterfront

Doctor Of Philosophy (Ph.D.), Communication

Master Of Arts (M.A.), Communication

Activities and Societies: Graduate Communication Organization (GCO)

Bachelor Of Arts (B.A.), Interpersonal Communication

Activities and Societies: Pi Kappa Phi, Inter-Fraternity Council, Order of Omega, Deans ListMinor: Political Science

Associate Of Arts (A.A.), Secondary Education And Teaching

Activities and Societies: Focus (transfer) Program, Phi Theta Kappa, Mentor for Focus Program