reboot.dev

tracis.io

Getting Rooster Grin ready for rapid growth.

Managing a team of four software developers, I oversaw the creation of two new lines of business, dozens of new features developed, 4 partner integrations and scaled our operation to support hundreds of clients. One leading practice management system white-labeled our software and sells it as part of their system.

I was hired to build out a new line of business for Rooster Grin. I was responsible for the development of an appointment reminders / patient messaging product and integrated it with a leading practice management system.

Lead Analyst for the Chromecast User Support team at Google.Found $2m+ op-ex savings in 2015 by consolidating vendors and underutilized programs.Owned user data pipeline beginning with customer support touch-points and ending with actionable insights for product and engineering.Wrote Python scripts to gather and analyze bugs and customer pain points.Forecast demand for Chromecast support to best serve the customer, ensured adequate staffing and optimized cost.

Implemented support infrastructure tooling (CRM and telops).Trained 200+ call center agents for product launch.Scaled QA lead.

Managed $100,000+ seed round with 5 investors, allowing for app redesign and product launch.Recruited 27 top universities for pilot program; used the resulting data to improve user experience and market positioning.