‭- Install commercial audio video (A/V) and A/V control systems (Crestron, Q-SYS,‬ etc.)‬‭- Install, configure, and test Videoconference (VTC) products (Poly, Yealink,‬ Logitech, Neat, Teams Rooms, Zoom Rooms, etc.)‬‭- Install, configure, and test Video Processors and Video Walls‬‭- Read and understand complex AV engineering drawings, proposals, RFPs,‬ Specifications, etc.‬‭- Perform Site Lead duties as assigned by PM or Engineer‬.‭- Configuration loading and adjusting of DSP files (Biamp, Q-SYS)‬‭- Manual testing and verification of large and complex AV systems‬‭- Ability to develop small programs, load Crestron code or Q-SYS files, and test‬‭- Install, wire, test, and commission all equipment racks and furniture‬‭- Responsible for confirming BOMS and required project materials to be compiled‬ and provided. Also, coordinate the return of unused or malfunctioning material to‬ the Carson warehouse during installation or once the job is complete.‬- Coordinate with client or PM for trash‬ disposal.‬‭- Responsible for quality control, inspecting completed work, and ensuring that‬ installation was done in accordance with the drawings, SOW, Specifications, and‬ RFPs.‬‭- Responsible for daily logs in terms of accuracy and prompt submission via‬ HubSpot.‭- Responsible for enforcing safety rules and practices on sites.‬‬‭- Inspect and document (via photos) the site with the installation crew to ensure‬ that no changes or unforeseen conditions exist before construction.‬‭- Particular attention should be paid to the safety of the public and the crew.‬‬‭- Responsible for gathering redlines, ensuring their daily updates, and turning to‬ CAD once the project is completed.‭- Lead troubleshooting sessions for equipment, either remotely or on-site.‬‭- Oversee routine preventive maintenance at client sites.‬‭- Coordinate and communicate with manufacturers for RMA and subsequent‬‭ follow-up

- Troubleshooted hardware, software and network issues across various platforms, including Windows, macOS, and Linux.- Worked with a team to strategize how to overcome complex issues and timely set up for events.- Conducted technical training sessions for clients and internal staff.- Collaborated with clients and event organizers to understand specific technical requirements.- Ensure accurate and timely setup, operation, and breakdown of audiovisual systems for a flawlessly executed event.- Maintain positive relationships with clients through effective communication and handle equipment challenges professionally.- Lead floor operations with a focus on customer service, staff leadership and development.- Understand company processes, follow procedures, and complete systems entry and paperwork accurately.

- Installed and integrated audio, video, and control systems.- Installed AV devices in server racks and organized cables.- Communicated with clients and collaborated with my team to solve problems.- Created detailed spreadsheets on excel for efficient inventory management and provided insight on ways to enhance operational efficiency.- Conducted technical training sessions for clients and internal staff on equipment usage and maintenance.- Troubleshoot software and network issues providing excellent tech support.- Perform firmware upgrades and software installations on AV systems to enhance functionality and address security vulnerabilities.- Pull and terminate a variety of cables- Read drawings/blueprints- Service and system maintenance

- Resolved 95% of software, hardware, and network issues within the facility within a 24-hour timeframe, ensuring minimal downtime for all employees.- Implemented regular training sessions for employees on how to effectively navigate and utilize the new online system, leading to an increase in employee proficiency and confidence when assisting clients.- Collaborated with the development team to identify and address software bugs on the Go With The Flow Yoga online system, resulting in a decrease in system downtime and improved overall user experience.