We deliver targeted strategies that don’t just boost numbers; they transform brands into industry leaders by creating lasting experiences that forge brand loyalty and keep customers coming back for more.

∙Served up to 25 guests simultaneously and 50 guests simultaneously with the help of another server∙Produced yearly sales of over $117,000∙Assessed my service and implemented an upselling strategy that increased my average order valueby 19.77% up to $52.77, before tips∙Collaborated with staff on new drink menu ideas and executed strategies for suggestive selling

∙Communicated with guests regarding scheduling/membership status/services/conflicts/generalquestions and reached out to new prospects about booking an appointment

∙Managed the MOCSA hotline 2 days per week; Responded to questions, directed clients to MOCSA counseling/support groups or external resources, such as local shelters; Documented demographic information, any crimes, and a brief description of the call∙Particpated in an average of 3 hospital/police visits per week; Collaborated with nurse examiners and police officers to inform the client of the exam process and legalities involved in making a report, advocated for clients when accompanying them to police interviews/forensic examinations, provided emotional support during their statement/exam and assessed the client's need for additional resources (transportation/shelter/food)