• Design Thinking/User Experience: Presenting end-user problems to executives and the technical team with user experience suggestions to optimize the current platform. • Platform Testing: Running user testing on the new Krealinks platform. Reporting bugs and usability issues with suggested solutions each week to the developers. • Marketing: Working on the corporate website to showcase the new platform’s functionalities & features.• User guide & FAQ: Creating and completing an FAQ page a user guide and videos for the new platform to provide users with a comprehensive overview of the platform.• Training/Demo/Webinars: Presenting in-person and digital training sessions. Helping clients develop their knowledge and skills on the Krealinks platform for qualitative and quantitative studies. • Customer Support: Providing technical and user support via video conference and email in a timely and efficient manner. Investigating, understanding, and analyzing the customer's needs to address questions and issues. • Community Management: Launching digital projects, events, communities, surveys, forums, and blogs.

----FR----• Inbound Marketing & Stratégie : Conception et mise en œuvre de plans marketing multicanaux pour des conférences (Print, Digital, Live) le tout en respectant les deadlines et en mesurant le ROI• Coordination : Organisation d’ateliers avec les équipes éditoriales, de business développement, de logistique et les équipes techniques dans le but de générer des leads qualifiés• Ciblage : Utilisation d’outils CRM et d’une database DII pour cibler des prospects• Digital / SEO : Mises à jour régulières du site web DII avec du contenu actualisé (viaWordPress) et amélioration de la visibilité des conférences (méthode de référencement SEO)• Analytique : Evaluation de l’efficacité des campagnes media et emailing via KPIs• Réseaux Sociaux : Publication de postes payants et gratuits sur Twitter et LinkedIn---ENG---• Inbound Marketing & Strategy: Developing and implementing a multi-channel marketing plan for each conference (Print, Digital, Live) in compliance with deadlines and while measuring ROI• Coordination: Working with the editorial, business development, logistics and technical teams to generate qualified leads • Targeting: Using CRM tools and DII’s Database to select an appropriate target market • Digital: Regularly updating the website via WordPress with valuable and relevant contentand implementing SEO tactics to improve visibility • Analytics: Evaluating the efficiency of each marketing and email campaign by measuringKPIs• Social Media: Improving DII’s social media presence through paid and unpaid posts

Arkadin: Collaboration Service Providers - Arkadin offers a complete range of integrated audio, web, video and Unified Communications solutions---FR---• Stratégie marketing : Collaboration avec les équipes techniques et commerciales afin d’élaborer la stratégie marketing du groupe• Gestion de projet : Création d’une base de données sur Salesforce et SharePoint regroupant l’ensemble des « Success stories » clients nationaux et internationaux d’Arkadin, permettant à l’équipe commerciale de proposer un meilleur benchmark aux clients cibles• Analyse de la qualité des produits : organisation de workshop dans le but de déceler les points d’amélioration des produits• Service client : Analyse des enquêtes de satisfaction client sur les produits SaaS (conférences audios, web, vidéos et communications unifiée) pour améliorer l’expérience des utilisateurs---ENG---• Marketing Strategy: Collaborating with the technical and sales teams in order to define Arkadin’s marketing strategy• Project Management: Generating a database that combines local and international “Success Stories” and turning the database into a user-friendly page on Sharepoint and Salesforce to facilitate the sales team’s access to information that helps improve their benchmarking strategies• Product Quality Analysis: Organizing and running User Experience roundtable events to identify how Arkadin products can be improved• Customer Service: Analyzing customer satisfaction surveys regarding Arkadin’s collaboration services (Saas- Audio, web, video and unified communications conferencing) to improve user experiences

Local Governance Program ---FR---• Rédaction de rapports trimestriels : rapports synthétisants les activités, le budget et la stratégie future, afin de communiquer l’avancement du projet à USAID Etats-Unis• Coordination des équipes : mise en place d’un fichier de communication standardisé et synthétique• Communication externe et interne : Rédaction et édition de fiches de synthèse destinées à mettre en avant les points forts et les réussites de chaque évènement• Campagne de sensibilisation : Organisation et planification de formations de gouvernance locale auprès d’associations, de femmes et de jeunes enfants-------ENG---• Drafting Quarterly Reports: Summarizing USAID activities, budgets and long term strategies to update the central teams in the United States on the project’s progress• Coordinating Teams: Creating guidelines to standardize communications documents• Internal and External Communications: Writing and editing highlights, success stories,factsheets, flyers, guidebooks and articles on the program`s progress, activities and events• Awareness Campaigns: Organizing and implementing training workshops on local governance in collaboration with associations determined to increase civic participation ingovernancePublished Work:Program Description: "RTI’s current implementation of the USAID Morocco Local Governance Program (LGP), “A Platform for Dialogue between Citizens and their Commune”, offers some lessons learned on giving youth a real voice in development. LGP is taking an innovative approach in creating formal mechanisms for meaningful participation of youth in local affairs."Program Websites: https://www.usaid.gov/documents/1883/local-governance-program-lgphttp://blog.usaid.gov/2012/12/giving-youth-a-real-voice-in-development/

Tasks: - Researching how to get an NBA player to come to the Hoop Camp (NBA Cares)- Writing articles on Hoop Camp activities and Formation Leadership Training events- Social Media Management and CRM: Increasing brand awareness and customer acquisition; advertising the sports products and events and retaining existing customers (building brand loyalty)-- Souk Du Sport Link: https://www.facebook.com/soukdusport.ma?pnref=story-- Hoop Camp Link: https://www.facebook.com/U.HoopCamp?fref=tsCompany Description: - Soukdusport.ma est une filiale du groupe Uariachi Sports spécialisé en évènementiel, consulting, formation et équipements de sport.- Soukdusport.ma se veut un magasin sélectif et spécialisé en équipements et articles de sport, avec des marques de renommée mondiale - Espace vêtements, chaussures, matériel et équipements de sport.

Morocco’s Civil Society Advocacy Project (SANAD)Tasks: - Completed weekly, monthly and quarterly reports of the project’s progress and activities - French to English translation of CVs, project reports, subtitles for mini films and documentaries and financial statements - Organizing personal and financial documents of MSI employees Program Description: - USAID/Morocco’s Civil Society Advocacy Project, SANAD, is a key component of the IncreasedParticipation of Citizens, Especially Youth, in Governance. - It is also linked to the Governing Justly and Democratically Functional Objective of the Standardized Program Structure. AO1 is composed of three intermediate results: 1) More Effective Representation of Citizen Concerns: More Effective Representation of Citizen Concerns will be achieved through the Improved Capacity of Political Parties to Represent Citizen Concerns and through the Improved Capacity of Civil Society to Advocate Policy Priorities 2) More Effective and Accountable Local Government; 3) Targeted Legal Reform (provisional). Program Website: http://pdf.usaid.gov/pdf_docs/PDACP829.pdf

Tasks: - Organizing and Setting Up school concerts, fashion shows, lectures and general events- Providing tech support to students and professors Service Description: - Software specialists can assist with software that you are using in your classes- Assistive technology is available in several spaces around campus- Media Services provides documentation for all of the classroom equipment as well as cameras, recorders, etc. that they loan to students for class projects.- Technology skills self-check. Check that you've got the skills you need.- Assistance from Media Services for regularly scheduled classroom instruction is free of charge for faculty and students. Student organizations, faculty, administration, and staff requiring a technician for setup or operation of audio visual equipment for smaller events that occur during Media Services Event Support Hours also currently receive service without incurring a fee. Events that require equipment or staff beyond our means, or that take place outside of Media Services Event Support Hours are charged a fee. Service Website: http://wheatoncollege.edu/technology/locate-borrow/media-services-sla/

1. International Student Association (ISA): President (September 2009 to September 2010)- Promoted to President of the ISA by previous president - Informed campus of weekly meetings and other ISA sponsored events - Collaborated with association executives and other clubs to plan and run meetings and events - Recruited and worked with college faculty and staff to assist with ISA events 2. International Student Association (ISA): Secretary (September 2008 to September 2009) - Recorded minutes of weekly meetings and created agendas for upcoming projects - Advertised ISA sponsored events and weekly meetings - Delegated responsibilities for planning events to other members of association3. Wheaton College Diversity Fashion Show: Admin (January 2010 to May 2010) - Responsible for obtaining international costumes and choosing models - Set dates for administrative meetings and organized all dress rehearsals - Took part in establishing and putting together the theme of the fashion show- Responsible for the funding applications 4. Wheaton College: WCCS Radio: Director of Publicity and Communications (September 2008 to December 2008) - Drafted and distributed print advertisements for WCCS sponsored events - Collaborated with Wheaton Wire for public relations - Advertised WCCS sponsored events around campus with flyers, posters, and calendar updates 5. Equestrian Team Member

Tasks: - Executed educational, academic and social programs for incoming students- Helped new students with sign in documents- Spoke to concerned parents who had specific questions regarding the school and their children’s needs - Communicated important information and requirements to the new students Service Description: Pre-Orientation is created for students who are attending Wheaton from abroad. We provide useful information about your visa status, options for employment and overall transition to Wheaton and the United States. Please note: Service Website:http://wheatoncollege.edu/global/international-student-scholars/- Specifically aided in helping international students register, move in and participate in bonding activities

Tasks: - Organize student contracts, forms and parking tickets - Make and distribute student ID cards - Greet and help students, staff and faculty at front desk - Answer the switch board Service Description: - Public Safety handles matters related to parking, lost and found, identification cards and the general safety of the Wheaton campus communityService Website: http://wheatoncollege.edu/public-safety/

Tasks: - Greeting, accompanying, escorting and assisting VIP guests from check in to check out - Improving customer experiences: Promptly attending to customers inquires, collecting guest complaints in person and online, providing solutions for the guest’s concerns and presenting the findings to the teamHotel Website: http://www.accorhotels.com/gb/hotel-6813-sofitel-rabat-jardin-des-roses/index.shtml

Tasks: - Preparing communication, public relations, marketing and media operations for the locals, the press and the company- Event planning: contacting VIP guests, coordinating the activities and supervising the event Company Website: http://www.ambatovy.com/docs/