Rima Koley Email & Phone Number

India

Mumbai, Maharashtra, India

London, England, United Kingdom

Mayfair, London, Uk

> Experienced in Opera PMS, GXP- particularly in Guest Planning Screen> Experienced in reception and AYS services> Planning and execution of approaches focussed at enhancing guest experience> Targeting and tailoring VIP guest experiences optimally to ensure guaranteed intent to recommend> Experienced in handling guest queries and complaints> Core point of contact across departments in regards to guest relation desk activities.> Ability to collaborate with various teams to optimize the quality of service provided.> Highly experienced in conflict management> Proven track record of guest recommendation through name mentions in multiple Trip Advisor and Google reviews by guests> A creative problem-solver> Strong verbal communication and interpersonal skills

Hamstead, England, United Kingdom

> Monitoring and executing retail operations> Overseeing the work of retail staff> Monitoring finances and managing staff> Maintaining store and assisting customers

Bangalore, India

Managed and monitored social media pages of the company across different platforms. Championed Search Engine Optimization and led strategic planning to improve brand outreach and increase digital leads. Conceptualized and developed content to boost the ranking of the website. Maintained a regular track on reactions and impressions.

Bengaluru, Karnataka, India

Operated in a diverse range of roles, including Admission Officer, with strategic oversight of corporate communication and public relations. Steered complex negotiations andconducted talks with colleges and universities in India. Established and managed key relationships and handled both national and international clients in person and through telephone. Managed the board of regional officers, addressed key issues and ensured a satisfactory solution.

Kolkata, West Bengal, India

Responsibilities included photojournalism, broadcasting and news gathering at India. Oversaw idea generation and consistently developed engaging content in line with the channel’s values and target audience. Constructed news tickers, completed video editing on adobe premiere pro and hosted vox-pop interviews.

Bengaluru, Karnataka, India

Held responsibility for news gathering and content collection for the largest selling English-language daily news in the world. Managed investigations and cross checkingwith other sources to ensure a high level of article accuracy. Devised reporting, copywriting, copy editing and feature writing both on time and to brief. Attended press conferences to maintain an up-to-date knowledge of current affairs. Forged strong strategic relationships at all levels and drove collaboration with a team of reporters

Master Of Arts - Ma, South Asian Area Studies

Activities and Societies: Entertainment Officer at SOAS Student Union

Bachelor'S Degree, Journalism And Mass Communication