BlueLink Solultions is Microsoft Dynamics CRM Partner. BlueLink is a progressive and dynamically developing company, founded in 2001 by a group of experts with many years of experience in Information Technology & Business .As a global provider of enterprise solutions and services, we strategically harness the power of Cutting-Edge Information Technologies and Process Model to help customers maximize their business values in the new economy setting new progressive trends in the development of unique solutions which ranks BlueLink as a market leader.Reporting to the Managing Partner with carrying over responsibility for new Customer Acquisition, Business Development, Cross-selling/Up-selling, Account Management & Planning.• Lead Generation from a mixture of existing Accounts Recycling and new Customers Acquisition.• Handling a determined number of key accounts and key prospects. • Customer/Solution Roadmap planning and matching through business development activities.• Bridging Clients Expectations & Requirements with Pre-Sales Team.• Proposal Process Management with Respective Teams. • Maintaining Special Opportunities Costing and Profit Analysis.• Lead negotiation processes with clients. • Competition Intelligence Activities and Market Share & SWOT Analysis. • Ensuring Customer Retention through Account Management Activities.

- Specializing in Permanent Placement HR and Administration Recruitment (Arabic speaking), adding to oversee recruitment from all the GCC and Arabic speaking countries. With great experience for mass recruitment in different fields. Adding and not limited to Heading up and developing the recruitment division (contingent staff / headhunting) by winning new clients whilst managing and organically growing our established customer base and delivering on their resource needs.• Targeting Middle and High Level• Identifying HR issues • Managing numerous accounts.• Approaching new clients to increase our sales.• Arranging for advertising of job vacancies, interviewing and testing of applicants, and selection of staff.• In Charge of the invoicing and Collection.• In charge of trainings among the Company.

Adecco ME, a Fortune Global 500 company, is the world’s largest HR Services Company with a comprehensive service offering that includes permanent recruitment, executive search, outsourcing, temporary placements, career services, training and consulting. Working closely with the Managing Director to manage the sales plans. Following up on new marketing initiatives and applying them internally. Guiding a team of recruiters and employee care team. Managing recruitment drives inside the country and overseas as well.  Overseeing existing and new campaigns to grow key accounts. Following up on all new recruitment technologies and applying the same. Complete awareness with UAE Labor law. Gaining a strong knowledge and understanding of a clients’ brand and products.  Participation in team building and sales training events.  Addressing client concerns and ensure the resolution of issues in a timely manner.  Delivering ongoing market analysis and assessment of competitors.  Retaining accounts through the development of strong relationships with key decision makers Key account management for the international accounts.

• In Charge of all activities for the Sales and Marketing• Gaining a strong knowledge and understanding of a clients’ brand and products.• Organizing weekly team meetings with staff, directors and senior managers.• Involved in the day to day management of clients.• Performance monitoring of account executives and account teams.• Address client concerns and ensure the resolution of issues in a timely manner.• Maintaining contact with clients - giving them regular updates. In charge of budgets and administration• In Charge of all Activities for the PR.• In Charge of the invoicing and Collection.• Ruining recruitment campaigns for different levels.• Arranging for advertising of job vacancies, interviewing and testing of applicants, and selection of staff.

• Gaining a strong knowledge and understanding of a clients’ brand and products.• Organizing weekly team meetings with staff, directors and senior managers.• Involved in the day to day management of clients.• Performance monitoring of account executives and account teams.• Address client concerns and ensure the resolution of issues in a timely manner.• Maintaining contact with clients - giving them regular updates. In charge of budgets and administration• In Charge of all Activities for the PR.• In Charge of the invoicing and Collection.• Ruining recruitment campaigns for different levels.• Arranging for advertising of job vacancies, interviewing and testing of applicants, and selection of staff.

• In charge of team 45 agents supporting UK customers, with the technical information needed (Home Appliances, Mobiles and back office & online).• Reporting to the Account Manager with the Reports, Hourly and per interval for SL and AHT, Head Counts, GM (hourly and per interval) in the UK and Cairo.• Training the agents monthly for QA, technical for any new updates or as refreshment session.• Solving problems for the agents, Attendance, One to One meeting to tell the performance per agent per month.• Setting the Agents KPI’s based on their performance per month regarding:i. Adherence.ii. AHTiii. Five values of the companyiv. Absenteeism rate• Interviewing and selecting the new candidates.*Setting the point of weakness and how to solve it by doing analyses for each member among the team to have an Action Plan with time frame using numerous of techniques, depends on the root cause of the problem.*Doing the presentation for the team performance per month to the head of the project from both sides Cairo and UK.

• In charge of everything related to the CEO.• Devising and maintaining office systems, including data management and filing;• Arranging travel, visas, accommodation and occasionally travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.• Screening phone calls, enquiries and requests, and handling them when appropriate.• Meeting and greeting visitors at all levels of seniority.• Organizing and maintaining diaries and making appointments.• Dealing with incoming email, often corresponding on behalf of the CEO.• Carrying out background research and presenting findings.• Producing documents, briefing papers, reports and presentations.• Organizing and attending meetings and ensuring the manager is well prepared for meetings.• Liaising with clients, suppliers and other staff.