Rima Patel Email & Phone Number

 7.8 years of IT experience in Application Development, Customization, Application Support & Production maintenance in Banking, Bill Payment &Telecom CRM domain. Collaborate with internal technical teams/business users in investigating issue, root cause analysis, testing and implementing Application fix in accordance to the Service Level Agreements. Strong problem-solving skills as well as incident and change management knowledge. Takes ownership and drive effective closure to support tickets within the SLA. Expertise in client communication, business understanding & requirements gathering, build processes and design & develop workflows as per business needs.  Expertise in debugging existing source code, DB query (SQL/PLSQL), application logs trace and monitoring. Constantly coordinate with product and development team to ensure support readiness for new releases and enhancements. Hands on Experience in Java, SQL, PLSQL, UNIX, REST APIS, Microservice architecture, Maven, Jenkins, CICD, basic java script, HTML, CSS and Process Automation.  Expertise in CRM application development using Salesforce Admin, Salesforce CRM, Oracle Siebel CRM, Siebel Scripting, Workflows, Siebel Configuration.  Expertise in SDLC Development Life cycle including Requirement gathering, Design, Development, Deployment, Testing and Production using Agile & Scrums & Waterfall methodologies.

Listed skills include Microsoft Office, C, Sql, Java, and 10 others.