Rima Rashid Email and Phone Number

Working in a traditional retail store, managing staff, sales and dealing with a variety of challenging situations.Responsible for ensuring the accuracy of promotions and keeping them on par with company standards. Otherduties included dealing with human resources, logistics,customer service, information technology as well asfinance.Being the first port of call for all complaints, handling them courteously, sympathetically and using them asopportunities to build loyalty and increase productknowledge.Motivating the staff by providing them with incentives,days out and using other strategies to increase employeeperformance.Being aware of what all the customers in the shop are doing and taking all possible safety measures to guardagainst shoplifting.

Directly and effectively manage the Guest Service team;Ensuring that guests receive an accurate answer to theirquestions and an immediate and appropriate resolutionto their problems;Monitoring complaints and incidents;Maintain a close working relationship with all departmentheads to efficiently handle any issues;Monitoring and supervising the training of the GuestService team;Ensuing that all financial transactions and cash flows areprocessed and recorded correctly.Handling guest complaints effectivelyProviding bespoke concierge services to our guests andeffectively manage the operation of the Guest Servicesteam in order to exceed our guests' expectations.

Ensuring that the day-to-day operation of the salon is efficient and effective, with the main aim of bringing in the maximum profit possible.Monitoring different sections and services.Being responsible for all employees/service providers within the salon.Dealing with all monetary aspects of the store takings.Always looking for ways to increase sales and improvethe efficiency of the team.

Provide individualized instruction to each student by promoting interactive learningpromoting interactive learningAssessing and reporting student progressCollaborate with other teachers, parents and stakeholders and participate in regular meetings Collaboratively planning, preparing and delivering differentiated lessons