• Drafted confidential letters, memos, and other documentation regarding departmental procedures • Liaised with departmental staff and management to collect, review and recommend changes to vacation requests for approval by senior management • Updated financial/client base daily using MS Excel spreadsheet • Created agendas and made arrangements for meetings and presentations • Designed presentations using MS PowerPoint for senior staff meetings and conferences • Sourced cost effective office supplies and equipment and arranged for periodic servicing

Overseeing daily operations, managing staffs , ensuring customer satisfaction, handling finances, and maintaining quality standards for food and services. Responsible for inventory management, marketing and maintaining a safe and clean environment. Strong Leadership problem solving and customer service skills.

Managing and training staff,ensuring high -quality customer service ,maintaining inventory and supplies, creating work schedules, handling customer inquiries and complains and enforcing health and safety. ,standards.working with other department to ensure overall efficiency and quality in food and beverage services.

 Supervising customer service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues. Overseeing that all the requirements of the clients are met on time & high quality services are provided to attain high customer satisfaction. Handling in-house VIP’S and regular guests, evaluating guest comments, relating them to the quality chart ship wide and making necessary changes Menu Planning for an expansive repertoire of menus, along with portion standardization and supervision of food preparation.  Handling all aspects of Kitchen management including monitoring food production. Maintaining quality & consistency of food for enhancing satisfaction amongst customers. Providing F & B services & handling corporate parties

-Managing customer relationships by addressing inquiries, resolving complaints, and ensuring overall customer satisfaction. -Communicating with customers through various channels, such as phone, email, and in-person interactions, to address their needs and concerns. -Analyzing customer feedback, develop customer service policies, and work with other departments to improve the overall customer experience. -Strong communication and problem-solving skills are essential for this role, as well as the ability to remain calm and friendly when dealing with challenging situations.