1. To be the first point of contact for all corporate clients and their queries proactively manage the corporate and business accounts2. Delivering care and technical support to the key stakeholders of Dublin city council3. Daily Accounts management received by phone, email, fax or post from DCC clients as well as face to face4. Deliver training, trouble shooting, scheduling appointments for clients as they request, presentations, briefings to our corporate key contacts and end users as required5. Maintain an one to one relationship with our corporate clients and corporate account stakeholders6. Deliver billing and analytics reports as monthly or weekly deadlines7. Making invoices and support the vodafone NB-IoT network operations within the Corporate clients8. Manage clients database new and existing accounts, making sure their accounts are up to date 9. IT service desk support, data analysis based on the reports provided by the clients & internal application support 10. Follow the GDPR regulations and client policies provided by Dublin City CouncilSystems- Microstrategy, UFE, Equinox, Salesforce, CRM(Amdocs), Landscape, Lotus Notes, NPT( Network Profile tool) Fonua, CCMS, ECA analytic and Reporting tool

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. I work for client site who is a biggest and leading social media company in the world.My responsibilities are-Responsible for identifying and eliminating fraudulent transactions on the platform by analysing user's activity1. Responsible for publishing suspicious activity patterns to team and presented to the clients2. Investigated and resolved issues regarding reported activities for account support within TAT3. Consistently exceeded targets with high accuracy4. Provided training and shadowing support to the new joiners5. Worked on internal CRM system within APAC and EMEA region6. Evaluated and Escalated complex cases to comply with company policies and community operations guidelines7. Acted as POC for APAC team8. Involved in decision making to raised the task for the suspicious account after analysing user’s monetary transactions/behaviour/devices/login infos etc9. Created and maintained training manuals on identified trends of fraud on a weekly basis and sync with the US & APAC team10. Implemented automation after thorough data analysis of identified scam patterns which resulted in reduction of volume by 10%11. Handled sensitive data of clients as per GDPR guidelines12. Collaborated with quality assurance team to ensure SLA targets are met efficiently13. Active team member of RPC Wellness committee and engagement team14. Testing any new system and provide detailed feedback to the clients and managers to progress the implementing process within our team 14. Created and presented reports pertaining to APAC market to the client on quarterly basis

1. Negotiate with clients2. Give advice and guidance on product selection to customers. Help customer to find the correct product, explain them daily deals/ offers in terms of business development 3. Respond to sales inquiries and concerns by phone, electronically or in person4. Ensure customer service satisfaction and good client relationship5. follow up on sales activity by maintaining social media advertising6. Participate in sales events7. Generate revenue by planning marketing and sales strategies quarterly and annually 8. Cash operations and Cash reconciliation