SWITCH is a two-sided educational staffing platform and marketplace that prides itself on cultivating diverse talent at critical developmental stages of life.• Conducted primary market research and customer discovery for the 9th -12th grade demographic in the K-12 EdTech industry while promoting equity and inclusion in educational settings via enhanced soft and social skills.• Assembled and led a technical development team of 10 to design, code, and create virtual learning programs.• Developed exclusive B2B marketing strategies for local school districts while cultivating important relationships.• Cultivated the development of new curriculum to provide creative ways to engage students in academic settings, reducing instruction time by up to 40% and improving curriculum retention by 30%.

I consult with startups and small businesses on ways to better position their company for long-term success by providing strategic recommendations and implementation plans.• Collaborate with decision-makers to analyze the current state of the business and identify pain points and threats.• Assess the risk/reward criteria to make strategic recommendations including growth, pricing, marketing, go-to-market, profit & loss, increased sales, and new market entry strategies.• Develop statistical models to identify the best option from the list of provided recommendations. • Develop a custom plan of action to guide the company through the implementation process.

• Coordinated with Change Management teams in system deployment activities, including training and relationships.• Provided creative insights and improvements to current tool sets that offer opportunities for increased efficiencies.• Built extensive rapport among diverse drivers and warehouse team members to deliver stellar customer service.• Expertly worked the challenging “last mile” for a leading package delivery company and global supply chain leader.

• Promoted diversity and inclusion by translating instruction, conversation, and documents to Deaf students.• Collaborated with administrative leadership on proposals to improve discipline practices based on observations.• Assigned to work with at-risk students and served as a personal interpreter and mentor focusing on educational and social development leading to 75% of those students becoming high school graduates and college enrollees.• Improved literacy rate among Deaf education students by 25% by implementing culturally diverse strategies.

Deputy 2004 – 2014• Oversaw a unit of 15 employees deployed to reduce gang identifiers in high-risk residential neighborhoods.• Managed and negotiated with a variety of personalities in resolving complex issues while maintaining empathy.• Designed a curriculum and trained over 300 law enforcement personnel in weaponless defensive combat tactics.• Mediated conflicts between families as well as other members of the community while maintaining neutrality.Mental Health Unit, Founding Member• Created a specialized mental health unit to help rehabilitate nearly 2,500 mentally ill inmates requiring attention.• Supervised over 20 police professionals within 3 divisions: patrol, jail, and a contracted psychiatric hospital.• Developed essential safety improvements resulting in installation of safety devices in 100% of common areas.• Motivated law enforcement personnel to join a pilot program that allowed them to expand their professional skillsets, therefore providing a template for other agencies to follow and adapt.