Lyles is one of California’s oldest and largest family and employee-owned group of construction companies with our headquarters in Fresno. Lyles began operations in the oil fields of Avenal in 1945 and has grown to be a consistently ranked ENR Top 400 Contractor and the 2nd Largest Environmental Contractor in California. We pride ourselves on the highest degree of self-performance and have reached as much as 1.0-million employee field man-hours per year in 2007.

Billing Utility contracts weekly including Heavy Tree and Drought remediation projects Unit based work Time and Equipment Hourly work including Trouble Orders and Emergent work SCE Late Release Process – additional analytics required to determine variable Unit ratesDetermining Grids that are considered complete and ready to bill with exceptions of environmental and other types of acceptable constraints – significant analysis of multiple reports required.Researching preliminary Scorecard findings in order to dispute items for removal and proactively request removal from Scorecard when applicable, to improve final monthly Scorecard metrics for which utility bases work awarded.Collecting/validating Daily Logs and communicating with GFs/Ops Managers for up to 29 Crews to obtain missing logs and corrections to incorrect logs, and communicating process changesManaging specific grid progress and coordinating with client/field to resolve outstanding environmental issues or trees impacted by outside issues.Advocating with Utility based on presentation of outlying circumstances for Partial-Grid (earlier/prior to completion) Unit submission to obtain payment sooner.Billing process includes extensive excel functions including v-lookups, pivot tables, and extensive data analysis.Maintaining compliance with & ongoing education regarding all requirements set forth by Utility.Auditing billing records to verify accuracy and completeness.Monitor outstanding invoices and perform collections duties.Develop detailed plans based on broad guidance and direction.

NOTE: This position was eliminated as of October 6, 2022 due to lack of work because of campus closure related to COVID19Under general direction of the Principal, the Operations Specialist performs a variety of administrative support functions and serves as the primary contact for the public. This position organizes, coordinates, and performs secretarial, logistics, and hospitality support duties including intake and scheduling of facility operations, development of an annual schedule for schools and private groups, preparing usage contracts, processing payments, and serving as first point of contact for inquiries, information, and facilities maintenance.

In this position I worked primarily remotely from my home office, with frequent web based meetings. As a Local Media Consultant, my objective was to drive digital-first multi-media account growth for local accounts, within the Central Valley Region. Following the sales process; identifying qualified prospects, understanding their needs and crafting customized solutions to meet customer needs. *Generated $50k in new business revenue in the first 90 days of employment, and consistently exceeded sales goals by up to 100% through the use of sales funnel tactics*Created and presented comprehensive PowerPoint proposals after gaining a complete understanding of the client’s needs, communicating the ROI of solutions and educating the client *Actively managed 20-40 accounts by strategizing ad copy and placement and reporting campaign results to ensure client satisfaction and identify follow-up opportunities for up-sell and cross-sell*Maintained Salesforce CRM for use in account management, goal setting and tracking

*Promoted within 90 days of hire as a Front Desk Clerk in Sept. 2016*Greeted, registered, assigned rooms and processed departures of 300-1200 daily guests of the 302 room hotel*Ensured customer satisfaction by communicating with guests to follow through with special requests, instructions, and/or complaints*Maintained accurate records of room availability and guests' accounts*Posted charges, computed bills and collected payments*Monitored and controlled labor and expenses*Contributed to hiring, scheduling, evaluation, training, coaching, and disciplinary actions of the department associates*Supervised, coached and trained 20 Front Desk, Valet and Operator staff to all standards

I worked with several local companies to customize a plan for each varying company and industry, to grow businesses, increase sales, and train staff, allowing the independent business owner to maximize their advertising budget and focus on their core products and services.*Customized plans for each independent business owner’s company and industry, to grow business, increase sales, and train staff*Performed extensive industry research to produce in depth evaluations and custom proposals for each prospective client*Conducted training sessions for up to 12 members of client staff*Produced and managed Sales Funnel to acquire and nurture clients*Tools used include ConvertKit, ClickFunnels, Buffer, HubSpot, Xero, Google for Work, Canva for Work

*Developed, organized, coordinated, and carried out Marketing initiatives, including all internal and external public relations, for all divisions of this rural telecommunications company with a 775 square mile serving area*Worked with executive team to roll out Sierra Television, coordinating with all departments to develop and implement product offerings and pricing, systems, processes and procedures associated with the new product line*Coordinated and produced up to ten events annually including venue, speakers, entertainment, catering, decoration, design and distribution of invitations & flyers and promotion.*Executed all public relations undertakings, with outside media as well as within the company*Collaborated with media to yield company and product coverage and promote the company brand*Consulted with advertising agencies to produce promotional campaigns in all types of media*Coordinated planning, design, proof reading and publication of marketing material including promotional items, collateral, advertising copy, and company newsletter.*Wrote and edited articles, web content, advertising copy, and publications for internal and external audiences*Assisted Web Administration Team with new website production and launch, and updates and content for the internet and intranet*Budgeted, processed and disseminated corporate donations, sponsorships, advertising payments, and other expenditures exceeding $200k annually*Assisted with preparation and monitoring of department forecast and budget.*Administered and monitored online marketing campaigns including blog publications, social media presence on Facebook, Twitter, and other platforms.

*Worked closely with the Corporate Communications Manager by organizing, coordinating and supporting numerous company and community projects and functions*Additional areas of responsibility included public and media relations, promotion of corporate image and corporate identity and preservation of company history and archives*Assisted with planning, design, publicity, public relations and delivery of services for company and/or community events and activities*Worked with the executive team to increase availability and sales of DSL service in Eastern Madera County and Mariposa service areas. Coordinated with marketing, network and field technicians, customer service and billing departments to develop and implement new processes and procedures associated with the newly available serving areas and high demand for added DSL services*Processed and disseminated corporate donations, advertising expenses, and other expenditures*Ordered and distributed specialty logo items*Represented company and participated in community events.*Coordinated company presence at community events.

*Worked with the executive team to roll out GigaSkyNet, the first high-speed wireless internet in the region, coordinating with marketing, network and field technicians, customer service and billing departments to develop and implement systems, processes and procedures associated with the new product line*Identified software glitch in which hundreds of customers had not been billed for internet service for up to a year after their on file credit cards had expired, and developed a process to contact these clients and renew billing*Ordered and distributed office supplies while adhering to a fixed office budget*Created and managed expense reports, budgets and filing systems*Compiled annual recommendations for end of fiscal year budgets*Processed travel expenses and reimbursements*Frequently used word processing, spreadsheet, database and presentation software*Processed biweekly time sheets for 10-15 employees*Created and maintained company-wide Out of Office Calendar*Maintained a clean reception area, conference room and break room*Supported General Manager, Networks Operations Supervisor, Call Center Supervisor and Marketing Supervisor