Senior Customer Success Specialist
Current• Recognized as the Customer Engagement Champion for '23-'24 among 50+ marketing professionals at dmg events MEAA• Managing 1000+ exhibitors as their main point of contact across Design, Hospitality and Entertainment division worth USD 30 million• Analyzing client objectives and drafting tailored solutions to meet their brand building requirements • Serving as a primary point of contact for sponsors and exhibitors, addressing inquiries, providing marketing guidance, and ensuring satisfaction• Established agency for hosted buyer programs across portfolio resulting in 53% savings and increased meeting success and participation• Overseeing the contractual staff assisting on exhibitor marketing and tele-sales for hosted buyers • Developed and maximized comprehensive sponsor and exhibitor marketing strategies across the division• Increased pre-event registrations by 30% through innovative marketing strategies implemented with exhibitors