Rime Basso Email & Phone Number

In my current role as Head of Customer Success Managers, I directly oversee a team of six CSMs who are dedicated to optimizing the experience and success of our clients across both the French and international markets. Collaborating closely with the Chief Sales Officer, I focus on reducing churn by developing proactive engagement strategies and.

As the Team Lead of the Customer Success Managers in France, I played a pivotal role in the restructuring of the Customer Success division. This initiative involved dividing the service into two distinct branches: Onboarding Specialists, who focus on Training, and CSMs, who focus on Retention. This restructuring allowed for greater role specialization.

I began my journey at AssessFirst as a Customer Success Manager, having previously been a client of the solution. Initially responsible for training new users, primarily through remote channels, I successfully trained over 500 users across various sectors.In response to the challenge of transitioning from in-person to remote training in 2020, we innovated.

Paris, France

During my experience at Adsearch, a recruitment agency with about 150 employees and a subsidiary of the Adequat Group, my goal was to optimize the methods and tools available to recruiters. I played a key role in the ATS/CRM changeover project by actively participating in the implementation of Bullhorn, a crucial system for modernizing our recruitment.

Marseille, Provence-Alpes-Côte d’Azur, France

Internship to validate a Bachelor's Degree in Public Management with a specialization in Human Resources:This internship focused on professional evaluation within the territorial public sector. My primary role was to support the HR Manager in implementing annual performance reviews for the staff of the City Hall. I assisted in organizing and conducting.

Master, Gestion Des Ressources Humaines

Licence, Management Public