Rita Moriconi

Rita Moriconi Email and Phone Number

Business Analyst @ C&S
buenos aires, argentina
Rita Moriconi's Location
Argentina, Argentina
Rita Moriconi's Contact Details

Rita Moriconi work email

Rita Moriconi personal email

About Rita Moriconi

Rita Moriconi is a Business Analyst at C&S. She possess expertise in bpo, call center, call centers, coaching, outsourcing and 36 more skills. She is proficient in Inglés. Colleagues describe her as "Rita es un talento destacado con éxito comprobado en una industria exigente. He tenido el placer de trabajar durante tres años y ha sido un verdadero placer. Su capacidad para relacionarse en equipo, inspirar confianza, el compromiso, la solidaridad y, sobre todo, la combinación de una profunda experiencia técnica, práctica y ética de trabajo, realmente la definen. Confío en que se dedicará a cualquier puesto en una organización con un alto grado de diligencia. No dudaría ni un segundo… Show more" and "Rita es muy dedicada, eficiente y orientada a resultados. Su amplia experiencia hace que cualquier desafío o cambio sea afrontado con gran soltura y actitud positiva. A su vez, su calidez y calidad humana imprime una cuota extra, que hace que compartir con ella el día a día laboral sea un placer."

Rita Moriconi's Current Company Details
C&S

C&S

View
Business Analyst
buenos aires, argentina
Website:
cys.com.ar
Employees:
592
Rita Moriconi Work Experience Details
  • C&S
    Business Analyst
    C&S Nov 2022 - Present
    Provincia De Buenos Aires, Argentina
  • Ey
    Digital Knowledge Platforms Analyst
    Ey Sep 2021 - Nov 2022
    Argentina
  • Intellignos
    Data Analyst
    Intellignos Jun 2019 - Aug 2021
    Argentina
    Accountability for web tracking implementationCustomer journey mapping with omnichannel strategyImplementation guide design and testingWeb analyticsDashboarding & Data Visualization
  • Cognizant
    Google Doubleclick Ad Exchange & Doubleclick Data Platforms Senior Technical Support Associate
    Cognizant Feb 2015 - May 2019
    Argentina
    Provide reactive technical support for Digital Marketing clients;Advise clients on how to optimize creatives for better performance;Identify issues of the creative or the landing page with policies and advising clients on how to be compliant with them, both technical and content-wise;Working with multiple teams to resolve issues quickly;Managing the support queue to maximize the team performance, provide load balancing and guarantee a faster response time
  • Cognizant
    Google Doubleclick Bid Manager Technical Support Analyst
    Cognizant Oct 2014 - Jan 2015
  • Cognizant Technology Solutions  Argentina
    Live Issues Specialist - Doubleclick Rich Media Public Relations Team
    Cognizant Technology Solutions Argentina Sep 2013 - Oct 2014
    On Site @Google Argentina.
    Owns the relationships with Publisher AdOps teams; Coordinates all aspects of the Live Issue resolution process, including initial investigation and subsequent escalations.
  • Amadeus America Service Center – Av Del Libertador 1068 – 5Th. Floor – C.A.B.A
    Functional Help Desk
    Amadeus America Service Center – Av Del Libertador 1068 – 5Th. Floor – C.A.B.A Feb 2011 - Aug 2013
    Av. Del Libertador 1068
    • Provide telephone and online service/support and training to travel agents working with Amadeus GDS leader in IT technology for the Travel Industry.• Synchronize bookings, ticket reissues in ARC and BSP, ticket voidance, ticket refunds and general use of the system.• Use of phone, email and chat to be communicated with the agencies all over America in English and Spanish.
  • Arvato Services S.A — Reconquista 134 – 5Th. Floor – C.A.B.A
    Workforce Management Specialist
    Arvato Services S.A — Reconquista 134 – 5Th. Floor – C.A.B.A Nov 2006 - Jan 2011
    • Integral workforce management and field service optimization to ensure all project goals and objectives are achieved.• Monitoring of daily operation metrics and processes adjusting parameters to ensure program's efficiency. • Use of call center technology: Avaya and eWorkforce Management • Reporting covering all company areas and metrics• Schedule adherence and real time management monitor.• Payroll • Staff document management. Planning and assignation of vacations for call center staff.
  • Arvato Services S.A — Reconquista 134 – 5Th. Floor – C.A.B.A
    Bilingual Customer Service Representative
    Arvato Services S.A — Reconquista 134 – 5Th. Floor – C.A.B.A Apr 2006 - Oct 2006
    Bilingual customer service representative for Windows Live Mail Beta in English speaking countries
  • Argimed S.R.L. — Pasaje Bella Vista 1181/1185 -  C.A.B.A
    Office Administrator
    Argimed S.R.L. — Pasaje Bella Vista 1181/1185 - C.A.B.A Apr 2005 - Mar 2006
    • Report & Document Preparation for imports, exports and Specifications Sheet for the National Public Bidding Office.• Executive assistant to the management team, handled a busy phone system, functioned as primary contact to customers and ensured a consistently positive customer experience• Customer Spreadsheet & Database Creation• Accounts Payable/Receivable• Bookkeeping & Payroll• Sales records Management• Meeting & Event Planning
  • Teleperformance  — Av. Leandro N. Alem 896 – 9Th. Floor – C.A.B.A
    Bilingual Customer Service Representative
    Teleperformance — Av. Leandro N. Alem 896 – 9Th. Floor – C.A.B.A Sep 2003 - Mar 2005
    Bilingual customer Service Representative for Motorola PCS

Rita Moriconi Skills

Bpo Call Center Call Centers Coaching Outsourcing Project Management Team Leadership Spanish Team Management Process Improvement Analysis Management Contact Centers Customer Experience Workforce Management Centro De Llamadas Liderazgo De Equipos Customer Satisfaction Data Analysis Customer Service Performance Management Training Quality Assurance Avaya Telecommunications Service Delivery Leadership Crm Business Analysis Entrenamiento Start Ups Business Process Improvement Project Planning Operations Management Change Management Program Management Vendor Management Forecasting Sla Business Process Experiencia Del Cliente

Frequently Asked Questions about Rita Moriconi

What company does Rita Moriconi work for?

Rita Moriconi works for C&s

What is Rita Moriconi's role at the current company?

Rita Moriconi's current role is Business Analyst.

What is Rita Moriconi's email address?

Rita Moriconi's email address is ri****@****ant.com

What skills is Rita Moriconi known for?

Rita Moriconi has skills like Bpo, Call Center, Call Centers, Coaching, Outsourcing, Project Management, Team Leadership, Spanish, Team Management, Process Improvement, Analysis, Management.

Who are Rita Moriconi's colleagues?

Rita Moriconi's colleagues are Apoorva Gupta, Renato Abintes, Sachin Jha, Fernando Cruz Higelmo, Iván Andrés Aguilar Heredia, Chanupama Sihilel, Cristian Pascuzzi Macias.

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